Showroom Associate New York

APPARATUS is New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES INCLUDE

• Service international accounts and orders.
• See orders through from quoting, invoicing, billing, order completion and delivery.
• Provide follow-up care and problem solving as needed.
• Provide assistance to the International Wholesale Account Manager.
• Assist with outreach and research projects.
• Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues. 
• Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times.
• Cultivate a deep understanding of requirements to best service a diverse international client base – including client expectations by territory, customs, duties, VAT, global electrical requirements, and differing terminology.
• Consistently seek to assist the APPARATUS New York team with client needs and in developing and delivering solutions to maintain the highest level of client experience.
• Develop deep understanding of brand and product assortment including our customization process.
• Manage general opening and closing duties – preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning.

SKILLS

• Excellent organizational and time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
• Strong aesthetic and presentation skills with a keen eye for detail.
• Excellent verbal and written communications skills.
• Proactive in seeking support and help when needed.
• Ability to respond professionally to critical feedback.
• Solutions-based thinker with a consistently positive attitude, displayed both within a team and as an individual.
• Ability to utilize technology to create efficient workflows, including Excel, Salesforce, applicable CRM.

EXPERIENCE

• Proven showroom, sales, or sales assistant experience or similar client-facing role.
• Knowledge and interest in contemporary design.
• Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
• Demonstrated ability to communicate clearly and effectively; ability to drive for results.
• Proven ability in a high-paced environment that values consistency, efficiency and excellence.
• Experience with CRM systems and Excel.
• Experience with international sales and shipping helpful.

WORK SCHEDULE

• Full-time showroom hours: Monday–Friday generally 10:00AM–6:00PM.
• Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Monthly touch bases.
• Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York Studio. Must be legally authorized to work in the U.S.