E-Commerce Co-ordinator

Since 1971 we’ve been exploring the world through beauty and lifestyle products. We look a little different after fifty years, but our mission remains the same. Connecting people and cultures by sharing award-winning skincare products, lifestyle accessories and stories from around the world - and giving back to the people and places that inspire us along the way.  

Crabtree & Evelyn started life as a tiny soap store in Boston, founded by wanderluster and entrepreneur, Cy Harvey. Living by the motto “Explore everything. Keep the best.”, Cy wasn’t afraid to dream big and try new things. We call it Exploration for Growth and it’s at the heart of everything we do. Not dusted off your passport lately? Don’t panic. This isn’t just about travelling the world (though you’ll always be ready to chat dream destinations), it’s a commitment to exploring every day. 

We’re looking for curious and ambitious minds like Cy’s to help bring his vision into the digital age, creating a modern, socially-led global beauty and lifestyle brand. You’ll be ready to roll up your sleeves and live by our four key values - Adventure (be curious and daring), Passion (be energetic and driven), Connection (be empathetic and engaging), and Authenticity (be real and raw). We’re looking for proactive candidates, who aren’t afraid to lead and own what they do, to help us see the brand into its exciting next phase of growth. 

What you’ll be doing: 

We are seeking an E-commerce Web Producer to oversee our website, email and associated channel content to deliver a premier on-brand online experience. The exciting opportunity includes driving a consistent process of collecting, formatting and uploading all descriptive copy, photos for all existing and future products whilst partnering with our Creative, Marketing, and Merchandising teams to execute site content changes, launch new features, and troubleshoot technical issues as they arise.  

In more detail this means: 

Execute brand/global content by producing and deploying site refreshes across all Crabtree & Evelyn’s websites using Shopify+ platform.  

Upload and manage digital assets; including but not limited to: localised brand and marketing copy, content images and videos. 

Provide E-commerce team with weekly status updates on all content projects including across site analytics, insights and testing. 

Work closely with our technology partners to deliver optimal and premium user content experience. 

Own and communicate timelines necessary for successful product and creative launches. 

Own day-to-day publication and quality control across website for product images, descriptions, pricing, and other on-page merchandising and trading site assets.  

Understand and utilise the insight from analytical merchandising with the creative needs of brands, products and markets to deliver a VM approach that helps to achieve the KPIs of C&E (sales, productivity, profit). 

Lead and present weekly and monthly reporting of content performance. 

Respond to and resolve technical issues as they arise. 

Review and recommend best practices for Shopify+. 

Review and validate new Shopify version releases. 

 

Experience, Education & Competencies Required: 

Preferably 3+ years managing a Shopify website 

Self-motivated and detail-oriented with the ability to work remotely while building cross functional relationships 

Ability to handle a dynamic, fast-paced and changing retail environment 

An excellent communicator able keep up with fast-paced changes and quick turnarounds 

Aware of trends in ecommerce and digital marketing 

Interest to become a subject-matter expert in ecomm/Shopify best practices 

Ability to work well independently and under pressure, as well as be highly responsive to business needs 

Keen attention to detail 

With an entrepreneurial mindset, a hands-on, self-motivated, flexible attitude is a must with a willingness to learn 

A passion to work in the beauty industry and a love for adventure and exploration! 

 

Desired: 

Experience with the Shopify Platform 

Retail industry experience 

Strong knowledge of HTML / CSS / SKETCH / Zeplin / HTML/Flash 

Experience with enterprise-level e-comm platforms like Yotpo, Searchspring, Nosto, and Returnly, a plus 

 

What do we offer? 

Amazing staff discounts on all our products 

Medicash healthcare scheme 

Life insurance 

Pension contribution  

23 days holiday increasing to 25 after your first year  

Exploration Days off in addition to annual leave