Director of IT

Los Angeles, California
06 May 2021
06 Jun 2021

The Director of IT is responsible for the implementation, maintenance and operations of all technology infrastructure within Citizens of Humanity LLC and it’s subsidiaries. This includes data centers, network services, telephony, service monitoring, user support/help desk, end-user computing, servers, storage and related software. This position is operationally responsible for ensuring the availability and integrity of all IT systems, data centers and infrastructure. This Director level position will be required to make technical decisions and work closely with cross-functional business areas. Additionally, he/she will assume a leadership role in selecting, testing and rolling out new technologies that provide improvements and keeps pace with current trends of the industry.


  • Lead the technology infrastructure strategy and execution identifying opportunities for automation, cost savings, and service quality improvement
  • Participate in IT strategy planning activities, bringing a current knowledge and future vision of technology and systems, and best practices (e.g. ITIL) as related to the needs of the business
  • Manage financial aspects of IT operations, including purchasing, vendor negotiation and administration, budgeting, cost/benefit analyses and budget review
  • Develop, implement and manage reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business. Manage root cause analysis and improvement actions
  • Provide planning, estimates and oversight to solutions and IT operations projects
  • Recognize where there are gaps in processes and procedures and seek solutions on how to improve
  • Drive a continuous improvement mindset across the organization
  • Ensure alignment on priorities and direction by partnering with other groups and leaders
  • Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement of IT Services
  • Manage the infrastructure of any mergers, acquisitions or site moves
  • Accountable for data center transformational initiative
  • Provisions compute for on-prem hardware and storage
  • Owns the support matrix for Network Operations support, Server and storage administration, backups, restores, and computer
  • Responsible for all that is compliance (patching and security agents) for on-prem hardware as well as virtual and public cloud platforms
  • Review project plans; resource plans for projects and support.


Decision Making

  • Management and direction of the department which includes planning, setting priorities, coordination and reporting of all the activities
  • Setting strategic direction
  • Providing expert technical leadership
  • Identify how existing and emerging technologies can benefit the company

Resourcefulness / Creativity

  • Must be able to handle multiple tasks and projects efficiently while adhering to deadlines
  • Must be able to identify cost-effective ways to maintain a rapidly changing environment for growth
  • Ability to work in a fast-paced environment that includes multiple regional data centers as well as numerous server rooms across the globe



  • Expected to react to operational issues off-hours and on weekends
  • Works remotely or on-site



  • Experience: 10+ years of experience in managing infrastructure, data centers and networks, telephony and service desk
  • Education: Bachelor's Degree or equivalent. MBA in IT-related disciplines a plus
  • Certifications in Network or ITIL a plus