Assistant Store Manager

United Kingdom
10 May 2021
02 Aug 2021
As the Assistant Store Manager for our Bicester Village store, he/she will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling, operations, loss prevention compliance and unsurpassed service culture. Closely partnering with the Store Manager, the Assistant Manager will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Assistant Store Manager will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business. Our Bicester store is one of the busiest locations and the Village is one of the UK top tourist destinations and no day is the same and footfall is constant. With that in mind, experience in a luxury fast paced environment is helpful as customer service must remain at a high level.

Your Mission

    • Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
    • Supervise sales to ensure client satisfaction and engagement.
    • Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager.
    • Maintain a high sell through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store.
    • Proactively seeking out opportunities that benefit the store performance as a whole, pioneering and trialing initiatives in conjunction with the Brand.
    • Communicates company set KPI's and identifies strategies to ensure performance standards are met.
    • Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation.
    • Support with the administration and reporting.
    • Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers.
    • Support daily team brief meetings to communicate current business trends and relevant updates.
    • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
    • Ensure a consistent and branded onboarding experience for all new hires.
    • Participates in attracting, recruiting, and retaining a high performing team.
    • Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
    • Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
    • Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
    • Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
    • Monitor the monthly Client Management database and reporting.
    • Ensuring the most elevated client experience is being offered and carrying out client appointments.
    • Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
    • Fully support and align with all key business initiatives and new product launches.
    • Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met.
    • Develops a strong personal leadership style that encourages people to follow and give their best
    • Provides leadership to colleagues and those who are not direct reports in other stores, across the retail network.

Your Talent

    • Sales and client management experience in luxury retail.
    • Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
    • Previous team management experience.
    • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
    • Ability to manage competing priorities in a fast-paced environment.
    • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
    • Industry awareness and strong business acumen.
    • Strong verbal and written communication skills and excellent organizational skills.
    • Bachelor's Degree in a related field is preferred.

At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.