Senior Employee Experience Researcher, Talent Research and Insights

14 May 2021
17 May 2021
Human Resources
At Shopify we're obsessed with helping our merchants and partners grow their businesses. We know the best way to help them succeed is to build an environment where our employees feel they belong, engaged and connected to our mission to make commerce better for everyone. One of the ways our team helps build this environment is through research and insights.

Shopify's Talent Research and Insights (TRI) team provides insights to the right people, at the right time, to help them make great decisions quickly. By conducting primary qualitative research studies, as well as leveraging data that exists in other parts of the organization, our team surfaces key insights that help us understand what employees need from us today, and anticipate what they'll need from us in the future.

We're looking for a researcher to join our team to help us drive deeper insights into the current employee experience, and help inform its continued evolution. You'll be working with teams to incorporate human-centered thinking from problem definition to post-launch iteration. You'll do so by asking thoughtful research questions, completing literature reviews, conducting contextual research, framing problems, synthesizing insights, evaluating concepts or prototypes, and assisting with launches and releases. If you're a researcher who is passionate about leveraging research to help build the best employee experience, we'd love to hear from you!

You'll be working on:
  • Helping to evolve Shopify's employee experience by conducting, and helping other teams on Talent run exploratory and evaluative research into phenomena, teams, employee-facing programs, and employee-facing products
  • Articulating research questions and priorities with multiple teams and using a range of research methods to answer those questions
  • Synthesizing and summarizing findings using multiple data sources and communicating these insights to stakeholders in a way that is easily digestible and actionable. You'll also leverage insights and collaborate closely with various teams to help design, implement and track decisions related to the employee experience.
  • Leveraging organizational psychology principles, where needed, in your design of employee feedback mechanisms, qualitative team diagnostic tools (think co-design workshops or 1:1 interviews), and research plans
  • Helping to scale the research practice in Talent by building processes, resources, tools, and training
  • Mentoring fellow EX Researchers and others doing research on Talent, sharing knowledge on a variety of methods, and helping to evolve Talent's research best practices
  • Partnering with our People Analytics team to pair your qualitative research findings with their quantitative people data to drive even greater insights into our employee experience, and help continuously measure progress


  • Experience with mixed-methods research. Methods must include observations, in-depth interviewing and survey design. Other methods may include diary studies, usability testing, and co-creation workshops.
  • Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings
  • The ability to identify the best research methods and tools to use depending on project objectives and constraints
  • Examples of projects where your research insights led to better informed decisions (e.g. to guide product roadmaps, strategy decisions, program changes)
  • The ability to clearly communicate insights and evidence-based recommendations to different audiences
  • Strong consulting skills, with ability to build high-trust and influential relationships with employees and leaders at all levels, educating them on the value of doing research
  • Exceptional research experience shown in a portfolio of real-world projects; projects should demonstrate your ability to apply a range of research methods with creativity, scrappiness, and critical thinking, as well as lead a project from start to finish
  • Open to working through ambiguity and embracing change, adept at quick context shifts, and see opportunities where others see challenges; we're a rapid growth company that moves fast
  • Passion and curiosity for cultivating a positive employee experience, and the factors that help employees feel most engaged, connected, and impactful

Bonus experience:
  • Background in anthropology, human factors psychology, sociology or behavioural science, and/or experience with service design or design thinking principles
  • You have conducted research on employee experience/workplace culture, or have an understanding of how your previous research background can be applied to the problems we're solving
  • You are well-versed and passionate about employee experience and workplace culture
  • You have experience helping to scale a research team and mentor others about research
  • You have a track record for building trust with internal stakeholders remotely
  • You're a great storyteller and leverage different communication mediums and visuals to share your research findings

Here's how to apply:

We'd love to learn more about you and your work! Please include slides for a past research study you've conducted alongside your application. Save the slides as a PDF, and make sure to submit them with your application!

We know that applying to a new role takes a lot of work and we truly value your time. Lisa is looking forward to reading your application. Make sure to tell us why you think this is the right role for you!

This posting will close onThursday, May 20that 11:59pm EST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

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