Director, Global Strategy & Innovation

Location
New York, New York, USA
Posted
15 May 2021
Closes
18 Jul 2021
Ref
89622
Function
Ecommerce
Job Title: Director, Global Digital Strategy & Innovation

Primary Purpose: As the Director, Global Digital Strategy & Innovation, the individual in this newly created role will identify, drive the strategies for, and incubate new business opportunities across a variety of key initiatives-such as our 3rd party marketplace approach-with the goal of driving significant, incremental customer engagement and revenue streams. This Director will also support global digital strategies, leading collaboration across international market teams and developing enabling processes.

Partnering closely with the business leadership, this individual will require a track record of influencing high-performing cross-functional teams in a fast-paced environment to drive business impact and customer-centric transformation. This role reports to the SVP, Global Digital and Customer Experience.

The successful individual will leverage their proficiency to...

- Identify, define and build/champion business cases behind new customer engagement/business opportunities-continually scanning the market and engaging customers/leveraging customer insight to identify new opportunities
- Partner closely with cross-functional teams across the organization globally-including eCommerce, digital product, stores, marketing, creative, customer analytics, IT, finance, etc.-as well as with external partners and vendors to incubate and scale new business opportunities
- Collaborate closely with Tapestry Digital center of expertise to build foundational and integration capabilities to support new business opportunities
- Define financial and customer KPIs, scalable processes, and operational playbooks as incubation focuses develop into sustainable businesses
- Define roadmap, build, and manage/own kate spade 3rd party marketplace strategy/partners across both Retail and Outlet channels
- Support SVP in continually reimagining longer-term digital and customer engagement vision and key strategies
- Drive coordination/collaboration around key global strategies across international market teams
- Own development of global digital comms in partnership with kate spade digital leadership
- Build the team(s) required to support these emerging strategies
The accomplished individual will possess...

- Bachelor's Degree preferred, MBA a plus
- 7+ years experience in Digital Strategy, eCommerce, and/or Digital Marketing
- Demonstrated ability to effectively drive innovation across complex, matrixed organizations
- Proven ability to leverage real-time customer insight to drive customer-centric innovation
- Exemplary leadership skills with experience building effective teams
- Excellent analytical and problem-solving skills, with ability to define, drive and deliver on customer and financial ROI goals
- Team-oriented with ability to effectively collaborate with partners across the organization at all levels; ability to negotiate and influence peers and members of cross-functional teams
- Ability to work effectively in ambiguity, adapt to changing priorities, and drive with agility
- Exceptional communication, presentation, and influencing skills and executive presence
- Sharp financial and business acumen
- Demonstrated passion for customer experience
- Global experience preferred

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JG1 Visit Kate Spade at www.katespade.com .

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