Spec, Workforce Mgmt (DC) - Winder, GA

Winder, Georgia, United States
15 May 2021
21 May 2021
Human Resources
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Specialist, Workforce Management (DC)
Shift - Monday- 6am-4pm
Tuesday- Thursday-7am-4pm

Friday - 7am-12pm

Position Objective

This position is responsible for providing overall support tothe planning and execution of Contact/Distribution Center staffing. Researchesand develops staffing forecasts and related reports. Assists with the development andimplementation of processes to positively impact the effectiveness of theworkforce.

  • Administers and utilizes scheduling software to ensure the department is appropriately staffed to meet volume and objectives. Updates and adjusts associates schedules according to business needs and process.
  • Conducts monitoring analysis of related systems to ensure adherence of associates to schedules and to make appropriate schedule adjustments as needed throughout the day to improve service levels.
  • Plans, organizes, and manages the daily workload through accurate evaluations and reporting of relevant business.
  • Coordinates associate schedules for meetings and events. Creates and communicates daily staffing levels in appropriate calendars.
  • Assists with database reporting from management tools. Maintains daily tracking, weekly dashboards, monthly results summaries, and executive monthly business review info.
  • Maintains historical data archives and produces staffing-related reports as required.
  • Diagnoses and reports barriers to meeting service level goals; provides recommendations for any short or long term resource planning. Evaluates and identifes opportunities to improve department performance and efficiency.
  • Routinely audits associate's skills within CMS as needed.

Required Qualifications
  • 2+ years previous relevant experience
  • Excellent verbal and written communication
  • Strong computer proficiency in Microsoft Office products
  • Ability to work flex schedule to meet business needs, including nights and weekends
  • Outstanding interpersonal and relationship building skills
  • Excellent detail orientation, with the ability to learn, follow and communicate policies and procedures correctly
  • Demonstrated problem solving and analytical skills
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision


Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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