Front and Back Office Representative, After Sales

Summary
A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."

Job Description

Your Opportunity

The After Sales Representative for Front and Back Office delivers the highest level of customer service and ensures smooth organization and flow of the physical After Sales products. The Representative acts as link between Front Office and Repair Center, to guarantee an outstanding customer experience and satisfy Brand expectations, in line with Kering's vision, mission and goals while complying with the company's policies.

How you will contribute

• Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Repairs center)
  
• Ensures continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
  
• Produce and analyze reports on After Sales activities and KPIs for continuous improvement
  
• Perform all the activities related to shipment and receiving of goods to/from the repair center, to/from stores, customers, vendors and Headquarters
  
• Manage the physical flow of spare parts
  
• Ensure the Data Processing through the Company's after sales tracking and monitoring system and Inventory Management tools
  
• Guarantee the proper packaging of the items repaired
  
• Maintain and update all repair files necessary for the After Sales team
  

Who you are

• Bachelor's degree or equivalent
  
• Experience in After Sales Services or Customer Service
  
• Strong customer orientation and sensitiveness to the world of Luxury products
  
• Good organizational skills
  
• Strong attention to detail and accuracy
  
• Dynamic, proactive, self-starter
  
• Good knowledge of MS Office
  

Why work with us?

This is a fantastic opportunity to join the Logistics team and actively contribute to the ongoing success and growth at Kering. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background

Job Type
Regular

Start Date
2021-07-01

Schedule
Full time

Organization
Kering Americas Inc