Senior Specialist for Eastern Europe Expansion (w/m/d)

Recruiter
Zalando
Location
Berlin
Posted
31 May 2021
Closes
28 Dec 2021
Ref
3184219
Function
Customer Service
As Senior for our Estern Europe Expansion, you will be our internal expert for one of the markets (Slovakia, Latvia, Lithuania or Estonia). You will support in successfully expansion in our new country and everything that is connected with it.

You will work closely together with Seniors that are taking care of the expansions to the other markets.

WHERE YOUR EXPERTISE IS NEEDED
  • Define and solve our customer queries in a timely, friendly manner
  • Recognize the defined workflows and if needed support in securing and optimizing them as necessary
  • Work closely together with other teams and departments such as Quality and IKM; you'll be supporting in providing feedback with regards to the quality of the vendor customer care specialists and ensure that our templates are up to date and there are no language grammar errors
  • Create a strong flow of communication. You are an important contact person for the external team and will provide support for them in complex issues; as one of the first people in Customer Care working for this market, you might as well be highly involved in the ramp up phase, on site and for other units within Zalando


WHAT WE'RE LOOKING FOR
  • Excellent knowledge of at least two of the following languages: Slovakian, Latvian, Lithuanian, Estonian plus English, in written and spoken form
  • Commitment to customer satisfaction and a very strong understanding of our processes
  • Confident, competent, friendly and self-responsible, you are also able to take feedback and to work with it
  • Ability to work across multiple teams internally and externally, align goals and deliverables and drive overall success independently of organizational boundaries
PERKS AT WORK
  • A detailed, fully compensated new starter training. Furthermore, you can look forward to on the job trainings and personal development opportunities
  • Competitive salary as well as benefits. How about 40% discount on our online shop, discount for the public transport in Berlin, to name just a few?
  • We offer a pleasant work atmosphere in our open office in Friedrichshain. Shift schedules are planned in advance with 40 hours per week. Your working week is Monday-Friday
  • A motivated and multinational team of experts to inspire and support you including a strong feedback culture


We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Zalando's success also tells the story of our exceptional Customer Care team. We love welcoming new colleagues who join us in creating the world's best online fashion experience

Please note that all applications must be completed using the online form - we do not accept applications via email.

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