E-commerce assistant

Dinny Hall is looking for an E-Commerce Sales Assistant to join their dynamic web team in Islington, London.

As a crucial part of the team, this stimulating and varied role will be assisting all daily sales and operations for www.dinnyhall.com.

Responsibilities:

Order Fulfilment

• Processing all www.dinnyhall.co.uk orders, returns and exchanges, and organising the relevant logistic activities.
• To coordinate wholesale orders, processing, and fulfilment.

Customer Service

• Provide personalised assistance to customer care enquiries via phone and our digital customer service channels.
• The candidate will become a Dinny Hall jewellery expert, communicating with all teams to provide an excellent level of customer support in keeping with a luxury jewellery brand.

Operations

• Maintaining accurate web stock inventory for an exciting and busy jewellery retailer.
• Participate in physical annual and weekly stock counts.

Administration

• To assist with the trade reports and relevant statistics for www.dinnyhall.com and wholesale platforms. 
• To assist the E-commerce Executive and/or Manager with analytics and reporting as well website testing, audits and competitor research.

Person

• Demonstrable experience in delivering excellent customer service.
• Experience in an e-commerce or stock management position.
• Excellent command of the English language, both verbal and written.
• Tech savvy, comfortable and experienced with using Microsoft office, email systems, and order fulfilment systems.
• A desire to excel in an e-commerce team with a passion for luxury retail.
• A strong team player, able to develop great relations with customers and co-workers alike.
• Desirable, but not essential: Experience with Magento, luxury jewellery & Adobe photoshop.