E-Commerce Operations Executive

This is an extremely attractive role for a candidate with excellent organisation skills, who is passionate about e-commerce and delivering great customer service. A successful candidate will be joining a fast growing and international company.
This is a full-time, permanent position based in Sister Jane’s warehouse in London.

Responsibilities:

• Provide outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:

   

  • Advising customers on products and fit questions

     

  • General ordering enquiries

     

  • Delivery queries

     

  • Issue resolution

     

  • Refunds

     

• Liaise with carriers to help resolve any incident

   

  • Claims

     

  • Import / export procedures

     

• Provide support to the E-commerce Team and the warehouse activities:

   

  • Online product merchandising

     

  • Sales analysis and reporting

     

  • Stock transfers

     

  • Provide support to other stock related administrative duties

     

  • Check and process refunds in line with the company guidelines

     

The ideal candidate:

• Experience delivering first-class customer service both verbally and in writing

• Excellent communication skills

• Experience in e-commerce customer service and operations

• Stock management an advantage

• Outstanding command of the English language, spoken and written

• Very organised, passionate and driven to deliver outstanding results

• Interest in e-commerce, wholesale and operations

• Attention to detail 

• Self starter and capable of working independently

• Have a positive can-do attitude, is flexible and keen to work with and contribute to a dynamic team where support is required 

• Excellent use of Microsoft Office Package