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Operations Associate

Employer
Ermenegildo Zegna Group
Location
Manhasset, New York, United States
Closing date
26 Oct 2021

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Job Details

Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As a Temporary Operations Associate for Zegna, you will aid in transforming a customer's store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections.
Reporting directly to the NY Metro Operations Manager , you will support the sales team through retail operational excellence and aid in ensuring the stores' overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE
  • Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
  • Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
  • Create Calendar for confirmed appointments
  • Support with pulling + organizing product for large scale appointments
  • Ensure POS and Alteration Stations are stocked + organized
  • Consults with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
  • Ensure in-store visual merchandising adheres to Merchandising guidelines
  • Partner with management to ensure stock needs and replenishments are in alignment and in accordance with company standards.
  • Process all merchandise transfer requests.
  • Coordinate and prioritize daily shipments to maximize efficiency.
  • Assist management with daily operations.
  • Reconciling cash/deposit and credit card terminals.
  • Point of sale/ringing sales and returns.
  • Creating and updating customer profiles
  • Additional projects and administrative support as required.

WHO YOU ARE:
  • Is passionate and open-minded
  • Generates customer delight
  • Proficient with digital technology
  • Excellent written and verbal communication skills

Company

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