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Content Quality Assurance Lead (m/f/d)

Employer
Zalando
Location
Berlin
Closing date
3 Feb 2022

View more

Function
Operations
Level
Manager

Job Details

As the Content Quality Assurance Lead, you will ensure that Zalando's marketplace offers a trustworthy, inspiring and safe shopping experience for our customers. You will manage multiple aspects related to external content provided by our external brand partners, assuring that externally generated content meets our ethical, legal and quality standards. Additionally, you work closely with our service providers to achieve predefined quality targets.

Partner Program allows brands and retailers to connect to the Zalando customers in 23 markets by integrating their stock directly into the Zalando Fashion Store. The resulting broader assortment and higher product availability extends and excites Zalando's customer base, while brands retain control over the assortment, prices and brand representation - truly putting them in the driver's seat. At the heart of the Zalando Platform Strategy, Partner Program is a key enabler towards being the starting point for fashion.

The role is based in Berlin, Germany.

Read more about our Partner Program here.
WHERE YOUR EXPERTISE IS NEEDED
  • Lead a small team of 4 people, give direction and support them in daily operations and tasks, like managing several external vendors' workforce in near and offshore locations.
  • Drive large scale content quality assurance process for the Zalando platform.
  • Be the point of contact for internal and external teams to share and train stakeholders regarding content- & quality-related topics for our Partner Program.
  • Support in building and maintaining content quality program, which is compliant with corporate objectives and policies.
  • Ensure efficient and positive internal team environment, create a meaningful feedback culture.
WHAT WE'RE LOOKING FOR
  • At least 5 years of relevant experience in content moderation and/or content quality assurance related fields, preferably in a digital company, a consulting firm, or a fast-moving start up.
  • Passionate about leading a team and experience with people management, you are a role model for your directs and work with them on their performance and professional / personal development.
  • Strong sense of ownership and focus on delivering good results.
  • Remaining motivated and structured in very dynamic and fast-paced environments, you embrace change and are always on the hunt for solutions.
  • Excellent communication skills and can manage stakeholders effectively. You are fluent in English both oral and written. Any other language is of advantage.
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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