Merchant Solutions Engineer (Remote, APAC)

24 Aug 2021
22 Sep 2021
Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is in hyper-growth, building the tools and experiences for some of the biggest brands in the world, and our Technology Services team is front and centre in making that happen. This is where you come in…

As a Merchant Solution Engineer, you will engage with merchants to plan and complete engagements focused around both platform usage and the merchant's overall business needs to drive growth. You will engage directly with our merchants and their technical teams to have solutions-focused discussions around the Shopify platform. You will consult on their ecommerce technology stack and business objectives, and provide guidance on how to best leverage the Shopify platform and ecosystem. You will also advise on best practices around complex integrations and provide solutions to set them up for long-term success on our platform.

Merchant Solutions Engineers are Shopify advocates and represent the Shopify brand, values, and product, the role includes merchant-facing activities, including remote and on-site engagements with merchants and supporting community events. You'll be partnering with large Shopify Plus merchants across the Asia Pacific (APAC) region and be a key source of insight to provide feedback to Shopify's Product, Engineering and User Experience teams.


Requirements for the Role
  • Experience in enterprise ecommerce, digital agencies, solutions engineering, or customer onboarding roles, including experience supporting a wide variety of industries, verticals and business types.
  • Become an expert on Shopify's capabilities, application ecosystem and integrations.
  • In-depth Shopify platform knowledge suitable to engage with technical and non-technical merchants to demonstrate the solutions possible and the value of the platform as part of their technology stack.
  • Experience with Shopify's APIs, Liquid, HTML, CSS, JavaScript and other native and integrating technologies.
  • Strong interpersonal and communication skills - you will interact with diverse technical and non-technical groups, and can effectively facilitate and manage interactions with numerous stakeholders.
  • Analytical capabilities with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, technology vendor landscape, integrations and systems architecture.
  • Familiarity with development lifecycles, version control systems and development environments (git/Github is a plus).
  • A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.
  • Ability to collect, document, and articulate merchant goals and technical requirements
  • Exceptional writing and presentation skills to express merchant organisational challenges with appropriate messaging for multiple audiences and all levels of leadership.
  • Business acumen - language, listening skills, presentation and actions.
  • Strong time management and prioritisation skills to support a range of merchants with multiple concurrent requests, and the ability to reprioritise on an ongoing basis.
  • The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organisation. We evolve at a rapid pace and things change quickly, sometimes even daily!

  • Execute merchant engagements (service deliveries) within the defined and agreed upon framework.
  • Build and evolve additional services that fill unmet needs in Shopify's current platform functionality and partner offerings.
  • Manage the communication and expectations of the merchants during pre and post-service engagement, along with internal Shopify stakeholders.
  • Provide supporting ecommerce expertise through guidance on best practices, knowledge of industry trends and the Shopify platform.
  • Speak and attend events to evangelise Shopify to current & prospective merchants and technical audiences.
  • Identify and participate in case studies and events that increase merchant growth.
  • Collaborate with internal Shopify teams to improve merchant and partner experiences and develop internal technical knowledge.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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