Sales Development Representative, Outbound (America's)

United States
08 Sep 2021
22 Sep 2021
The world has changed and we're changing with it! Although our roots are in e-commerce, we are working with many of the world's most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology. As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by going "digital by default" and as we build the future of commerce.

Shopify is looking for quick-thinking, vibrant and naturally curious individuals to join our global outbound sales team as Sales Development Representatives. In this role, you are responsible for prospecting and qualifying leads to opportunities, including warm and cold outreach via phone, email and text. You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on Shopify.

At Shopify, there is a unique opportunity for high-impact sales professionals to build a career with a company that will continually provide opportunities for growth. You will be the merchant's dedicated point of contact during the qualification period and your work will make a direct impact on our goals to make commerce better for everyone.


You'll need to have:
  • High-energy and have a positive attitude
  • Merchant focused mentality
  • Strong phone muscle
  • Demonstrate excellent written/verbal communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Be a highly motivated, driven and self-starting individual who can hit the ground running
  • Ability to thrive in a fast paced environment and adapt to change
  • Strong process improvement skills to help develop the role as things change with the business
  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Plus Sales Reps
  • A strong grasp of the Shopify Plus platform - a platform expert!

You'll be working on things like:
  • Generate interest in the Shopify platform
  • Create a positive and valuable first impression to merchants by providing an unrivalled merchant experience
  • Maintain active engagement with new and existing leads through our CRM, Salesforce
  • Generate qualified leads for Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants
  • Contribute to building culture and upholding Shopify values
  • Liaising with your peers across the world in other markets to refine process and consistently evolve the scope of the role
  • Working with your lead to up-skill in areas of professional and personal development including special personal projects to assist and impact the Revenue Acceleration team in North America
  • Building your Shopify platform knowledge - a platform expert!

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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