Concession Manager, Selfridges Menswear

Recruiter
Burberry
Location
London, United Kingdom
Posted
15 Jun 2021
Closes
28 Jun 2021
Ref
145807-en_GB
Level
Manager
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are looking for a Concession Manager to join our Selfridges London Store. In this role you will provide leadership for the Menswear Concession setting an excellent standard and inspiring the teams to achieve it, own the employee experience, driving employee satisfaction and elevating team behaviours, own the customer experience, driving customer satisfaction and increasing brand loyalty and drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

  • Lead a high performing customer facing and service orientated concession, setting performance targets and driving department productivity and profitability
  • Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback as necessary
  • Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction
  • Continue to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
  • Be the brand ambassador and serve as a specialist for your department's product categories by exhibiting passion for the Burberry brand and strong product knowledge
  • Adhere to the merchandising guidelines and maintain the highest standards of housekeeping and retail standards within your concession


PERSONAL PROFILE

  • Previous experience in the role in Luxury driving a department's sales and profitability while maintaining exceptional customer service standards
  • Commercial awareness, you will have had exposure working towards sales related KPIs
  • In-depth understanding of clients' expectations and what a luxury service entails
  • Ability to demonstrate excellent leadership and people management skills
  • Strong interpersonal and communication skills, ability to be flexible and adapt to change
  • Genuine interest and love for fashion and styling paired with excellent product knowledge
  • Organised, able to prioritise and problem solve while working with pace
  • Advanced knowledge of POS, store systems and comfortable using digital tools


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||

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