Logistic Operation Manager

Tory Burch
Shanghai, China
16 Jun 2021
24 Jun 2021

Responsible for managing and optimizing logistics in collaboration with the logistics team.
Additionally, the Manager will facilitate a smooth logistics process with the multi-channel retail and functions supporting the needs of an integrated and efficient management of national products flows partnering with merchandising and inventory planning functions.



1) Warehousing and Distribution
  • Managing the inbound/outbound work flows to support Tory Burch's China retail, off-price, e-Commerce and non-merchandise operations.
  • Manage flow of product from Regional Hub to China warehouse. Coordinate with business on import/ replenishment priorities, ensure smooth product flows into the warehouses. Support importation process where needed.
  • Meet target operating goals set forth with the business. Ensure KPIs and SLAs are met. Establish KPIs for and conduct periodic operation reviews with service providers.
  • Ensure SOPs are well maintained and up to date reflecting latest business operation requirements
  • Ensure efficient and effective logistics for the different sales channels and support business projects where needed

2) Project Management & Continuous Improvement
  • Assess and improve operational logistical activities
  • Work closely with regional merchandising and inventory planning team to manage and improve store replenishment/ transfer schedules.
  • Support ERP upgrade and DC consolidation projects

3) Others
  • Conduct cost improvements initiatives (e.g. replenishment costs, as well as minimize lead times and days of stock period.
  • Organize and support the wholesale seasonal order process and retail buy via the information system
  • Support the budget process
  • Report on results, opportunities and challenges

  • Bachelor's Degree or equivalent, preferably in business, logistics or industrial engineering
  • 8+ years of sector relevant experience in fashion industry, with exposure in e-Commerce
  • Hands on experience in E-commerce and omni-channel logistics
  • Good understanding to China customs regulations, experience with FTA implementation a plus
  • Excellent organizational and communications skills, ability to work with cross functional teams to support strategic goals, resolve challenges or implement improvements
  • Self-motivated, with ability to thrive in a hands-on, face paced environment
  • Numeric and detail oriented, ability to work with logistics data and performance analysis
  • High-proficiency and deep knowledge of SAP systems and implementations.
  • MS Office and advanced Excel skills
  • Fluent in English and Chinese

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .

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