Boutique Manager

Notting Hill, London (Greater)
£27K+ OTE
17 Jun 2021
07 Jul 2021
Contract Type
Full Time

The Brand

Our mission is to be the cashmere brand of tomorrow - the leader in rebalancing the cashmere industry's relationship with the ultimate source of its valued fibre - Mongolia and its nomadic herders - and to thereby ensure the viability of the cashmere industry for tomorrow and beyond.  We do this by creating design-led garments that have a commitment to a positive impact at their very core.

Founded in London in 2002 by Oyuna Tserendorj, the daughter of a Mongolian herder, OYUNA (the brand) has a fast-growing DTC business, a global network of retailer partners including Harrods, Le Bon Marche, and Lane Crawford, as well as a boutique in Notting Hill, London.

A unique opportunity has arisen at our flagship boutique for a Boutique Manager who will own the customer experience, provide excellent customer service, and work closely with Oyuna and her team to ensure smooth running operations.


Key Accountabilities

Provide impeccable customer service in a luxury boutique

Manage the customer journey and experience

Host customer appointments and store events, both in-person and virtually

Build customer relationships and brand loyalty 

Actively sell to walk-in customers, and continually seek new customers 

Manage and monitor store stock and merchandise presentation

Ensure general tidiness and cleanliness of the boutique at all times

Monthly reporting on sales against targets and KPI’s


The Successful Candidate

At least three years experience as a Retail Associate in luxury fashion or high end product

A proven track record of exceeding sales targets and KPI's

Highly motivated and results-driven, with initiative and a positive attitude

Excellent administrative skills, detail-oriented

Very strong communication skills with excellent spoken and written English

A team player who likes to work in a very dynamic environment

Knowledge of garment design, industry, and market trends beneficial

Proficiency in Microsoft Excel and Google docs

Excellent time management

Living in close proximity to Golborne Road, Notting Hill


What You Can Expect from Us

A full-time opportunity Tuesday to Saturday 

A chance to join a dynamic team 

A company culture centred on inspiring and empowering its employees

Opportunity for growth



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