Operations Manager - Regent Street Flagship Store

London, United Kingdom
17 Jun 2021
01 Sep 2021

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for - world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

We are looking for a Store Operations Manager to join our Regent Street Global Flagship Store.

In this role you will lead operational excellence within the Store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience and alignment with local regulatory requirements.


  • Support the General Manager with all policies and procedures to streamline and safeguard the store
  • Act as the GM or AGM when appropriate to ensure the efficient running of the store, both front and back of house
  • In conjunction with the GM, assume the role of location 'Responsible Person' in relation to the store health and safety management duties and responsibilities, including contractor management
  • Manage the sales floor efficiency through operational support roles
  • Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands
  • Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
  • Assist the GM in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss
  • Ensure all Health and Safety legislation and processes are adhered to and there are adequate arrangements in place for the assessment and management of risk for all activities across all operating hours
  • Ensure the store building and all internal areas are maintained to the highest standard
  • Drive the digital strategy and ensure employees are engaged with new digital initiatives
  • Lead the store Operations team, fostering a coaching environment
  • Support all store events through partnership with production, events, BPC etc


  • Proven strong operational performance within a high volume and high turnover retail environment. Other relevant service sector experience will be considered
  • Previous experience in leading health and safety objectives and achieving risk reduction goals
  • Technical proficiency with SAP and MS applications
  • Ability to demonstrate excellent leadership and people management skills
  • Proven ability to network, recruit, train, develop and assess
  • NEBOSH National General National Certificate or equivalent desirable
  • Proven commercial awareness and ability to problem solve in minimising risks and overcoming obstacles
  • Proven ability to work in highly pressured operational / facilities roles
  • Ability to be flexible and agile to meet business needs
  • Demonstrate sound commercial and brand awareness


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a || #LI-AR1

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