S/4 E-Commerce Operations Engineer

North Bergen, New Jersey, USA
18 Jun 2021
05 Jan 2022
This role will be part of anew teamcreated purely to maximize the effectiveness and functionality of our expanding slate of web presences. It's a small, cross-functional team ofexpertswho will monitor and collaborate on ways to improve our sites in every way. This role will be the expert in the SAP HANA S/4 space for this very visible team.

The successful individual will leverage their proficiency in SAPS/4 to

- Solid problem-solving skills, attention to detail and critical thinking ability.
- Possesses an understanding of the business areas supported including their functional processes, business objectives and organizational dynamics.
- Ensure that Tapestry best practices, processes and norms are fully leveraged within all initiatives. This includes identify manual/redundant activities and provide better approach to automate.
- Responsible for service improvements - adding alerts where needed to address issues early, communicate issues and follow up fixes with appropriate team.
- Lead all facets of daily operations, ensuring compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes.
- Leading cross functional teams and extracting the best from each team member, ability to leverage change management best practices to mitigate resistance, track record of taking action "getting things done" with minimal guidance
- Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions
- Diagnose complex technical and business problems and provide creative solutions
- Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment
- Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives
- Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards
- Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted
- Align the platform vision and overall roadmap with the technical requirements of the stack
- Communicate technical needs and limitations clearly and effectively

The accomplished individual will possess...
- Solid knowledge needed on the following S4 areas:
- Sales and Distribution processes
- Materials Management and other functions of Logistics (Procurement and Stock transfers)
- Integrations with external systems (IDOC processing, Batch job processing)
- Lastly, someone with strong trouble shooting and analytical skills

- Minimum 5 years of SAP S/4 experience
- Agile Scrum implementation methodology
- Ability to lead, direct and challenge teams in process, methods and approach
- Strong understanding of Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems
- Ability to multi task and successfully function in a fast-paced, deadline-driven environment
- Communicateeffectivelyto IT management as well as business area experts with skills such as empathetic and active listening, and clearly articulate solutions
- Bachelor's degree in Computer Science, MIS, Business or a related field

If you join us in this role, your title will be Support Engineer, Unified Commerce Operations, but this is not an external customer-facing role. This is an internal, cross-functional expert in end-to-end operations and solutioning for our various e-commerce systems.

Our Competencies for All Employees

- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Tapestry, Inc. at http://www.tapestry.com/


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