Senior Manager, Outlet eCommerce Marketplace

Recruiter
Coach
Location
New York, New York, USA
Posted
18 Jun 2021
Closes
14 Aug 2021
Ref
90035
Function
Ecommerce
Title: Senior Manager, Outlet eCommerce Marketplace

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Primary Purpose: As the Senior Manager, Outlet eCommerce Marketplace, the individual in this newly created role will identify, drive the strategies for, and incubate new opportunities across the 3rd party marketplace channel-with the goal of driving significant, incremental customer engagement and revenue streams. In this role, we are seeing a leader to accelerate growth, be a valued business leader and drive our roadmap in the marketplace channels.

Partnering closely across the organization, this role requires an individual who is passionate for eCommerce, innovation, and customer experience. This role reports to the VP, Outlet eCommerce.

The successful individual will leverage their proficiency to...

- Define roadmap, build, and manage/own Coach 3rd party marketplace strategy/partners for the outlet eCommerce channel
- Oversee the day-to-day marketplace operations including product/merchandising strategies, promotional cadence, inventory allocation, and creative assets; continually refining strategies based on performance
- Establish financial targets and objectives: develop commercial goals through annual forecasting and performance analysis. Partner to integrate customer data and develop customer level insights.
- Partner with site experience team to ensure marketplace strategies are in line with Coach Outlet eCommerce objectives, promotional cadence, product drops, and pricing
- Partner closely with cross-functional teams across the organization -including eCommerce, digital product, stores, marketing, creative, customer analytics, IT, finance, etc.-as well as with external partners and vendors to drive marketplace strategies and innovation
- Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans.

The accomplished individual will possess...

- Bachelor's Degree
- 5+ years' experience in eCommerce, and/or Digital Marketing
- Demonstrated ability to effectively drive innovation across complex, matrixed organizations
- Proven ability to leverage real-time customer insight to drive customer-centric innovation
- Excellent analytical and problem-solving skills, with ability to define, drive and deliver on customer and financial ROI goals
- Team-oriented with ability to effectively collaborate with partners across the organization at all levels; ability to negotiate and influence peers and members of cross-functional teams
- Ability to work effectively in ambiguity, adapt to changing priorities, and drive with agility
- Exceptional communication, presentation, and influencing skills and executive presence
- Demonstrated passion for eCommerce and retail

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty

Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Coach at www.coach.com.

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