Senior Site Reliability Engineer

North Bergen, New Jersey, USA
18 Jun 2021
28 Aug 2021
About our SRE (Site Reliability Engineering) team
This person will partner with Engineering, Support, and DevOps teams across Tapestry. This team strives to ensure customer success through continuous service improvement. You'll do this via incident management analysis and promotingcross-organizational collaboration. Our success is measured in fewer repeat incidents, faster resolution time, and recorded service availability that meets or exceeds the company SLA.

The successful individual will leverage their proficiency in Unified Commerce to...
- Ensure system availability (Participate in defining and optimizing Service Level Objectives, Agreements and Indictors), and reliability of sites across all Tapestry brands.
- Collaborate with Development, QA and support teams to understand deployment practices, processes and work towards iteratively improving releases, scalability, and availability.
- Improve system monitoring and alerting.
- Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.
- Extensive experience with CI/CD tools - Jenkins, Bitbucket
- Strong understanding of branching & merging strategies, and build setup.
- Ensure reliable and secure production and pre-production environments.

The accomplished individual will possess...
- 8+ years of hands-on professional experience leading a team of Dev Ops, Support and SREs.
- Practical Salesforce Commerce Cloud/Demandware experience
- A history of incorporating an accepted industry-standard software development methodology is a plus.
- Prior employment in a fashion / multi-brand environment is ideal.
- Experience in definingand managingchange management processes.
- Experience with On-Call rotation as part of a medium size team.
- Experience with Jira and Agile project management (Nice-to-have)
- CSS, HTML, JavaScript
- Operational mindset someone seeking to continuously improve and search for improved efficiency over the long term using data-driven development as the cornerstone.
An outstanding professional will have...
- Excellent Analysis, problem solving, time management skills
- Strong communication and team leadership skills.
- Initiative to develop tools, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Tapestry, Inc. at

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