Retail Operations Manager, Client Experience

JOB SUMMARY

JOB DESCRIPTION

Roles and Responsibilities:

• Drive implementation and adaption of our digital clienteling platform
  • Continuously improve clienteling methodology based on field insights and learnings
  • Maintain and update policy and procedure manuals and resources in alignment with upgrades and evolution
• Act as Retail business lead on all Omni-roadmap projects
• Implement an enhanced checkout process
  • Create training documents and roll-out program
  • Maintain and update policy and procedure manuals and resources in alignment with upgrades and evolution
• Scale Outlet client service initiatives, identify opportunities to maximize programs based on learnings
• Maximize consignment process across all applicable cross-functional partners
• Support allocation and distribution of in-store technology based on clienteling/conversion strategy by store (e.g. MPOS, IPads, etc.)
• Create feedback loops to continuously improve processes and technology based on field insights
• Identify best practice recommendations, assisting Retail in solving point-in-time challenges
• Excellent organization and time management skills
• The ability to work across multiple projects and balance competing priorities
• A demonstrated self-starter who works well within a highly collaborative team to deliver client success
• Successfully lead cross-functional projects ensuring all deadlines are maintained
• Craft, present and execute communication for major projects

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .