Global Account Services, Manager

Tory Burch
Jersey City, NJ, United States
18 Jun 2021
28 Oct 2021
Customer Service

The Global Account Services and Operations (GASO) Manager will play a key role in the further development of S&OE (Sales and Operations Execution). Recent DC consolidations laid the foundation for improved inventory optimization through shared - and immediately transferable - inventory. Optimized shared inventory requires effective and efficient contract management in SAP. Proper contract management ensures that the allocation logic produces results that align with the S&OP (Sales and Operations Planning) intent.



The position will focus on strict inventory management at the tactical level and provide reporting and visibility to:

FOCUS AREA #1 - Inventory Shifts
  • Regular review of inventory shifts is required to ensure that modifications/additions to sales orders do not inadvertently impact inventory for other Business Units in unanticipated and/or negative ways. This position will collaborate with IT to develop variance reporting, monitor monthly on hand inventory, and maintain Available to Promise lists. The right candidate would also look for ways to prevent future recurrence via technology, process, or a combination thereof.

FOCUS AREA #2 - Supply / Demand Match
  • Create the supplyy - -demand match reporting that predicts accounts that have shortages, work with BUs to resolve or ask for extensions.

FOCUS AREA #3 - Inventory Sharing Requests
  • Proactively work with BUs on weekly inventory sharing, preparing reports that show available inventory by contract to facilitate faster response time from BUs on sharing requests- Monitor the weekly replenishments styles to ensure inventory is not running low, causing customer cancelations and/or delays in shipping.

FOCUS AREA #4 - Oversolds /Shortages
  • Review oversolds/shortages in inventory and resolve. Involve business partners as required.

FOCUS AREA #5 - Excess Inventory
  • Monitor excess inventory; work with business partners to reduce and identify causes/original owners of the excess as well as their solution with how to assign ownership.

  • Manage day-to-day activities of two supervisors with three account representatives each. Ensure tactical activities are performed according to standard operating procedures.
  • SAP S/4HANA: The will play a pivotal role in the deployment of SAP S/4HANA. The position will represent GASO on taskforce and become the subject matter expert.

  • Bachelor's Degree or equivalent
  • Analytical and dynamic thinker who can think outside the box to reach a solution
  • Able to identify patterns, determine root cause and develop solutions
  • Applies own judgement and experience to adapt recommendations in light of changing circumstances
  • Questions convention to continuously improve processes
  • Challenge the status quo and is inquisitive with strong sense of curiosity
  • Self-motivated and results oriented person with strong interpersonal, communication, and collaborating skills
  • Works effectively with diverse stakeholder groups
  • Personal professionalism, high level of confidence and sense of accountability
  • Attention to detail and follow-up with excellent multi-tasking and organizational skills
  • Allocates work according to skills and knowledge of direct reports
  • Identify and address development needs with direct reports
  • Involved in large scale software deployments
  • Intermediate or higher proficiency in Excel
  • Knowledge of SAP S/4 HANA and/or SAP AFS


  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Team Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
    • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
    • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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