Customer Service and Retail administration

JOB SUMMARY

JOB DESCRIPTION

JOB SUMMARY

Support retail team and store

KEY RESPONSIBILITIES

• Understand Tory Burch after sales service standard and guidelines
• Be able to handle store and EC quality inquiries according to Tory Burch guideline
• Regularly communicate quality subjects (Newsletter)
• Responsible for customer service hotline
• Collect quality feedback from stores and communicate with MD team
• Order placements of spare parts when needed

Retail Administration

• Assist retail team on consolidation of information
• Assist to process vendor payments
• Organize and maintain the retail store list
• Assist with Retail approval procedure
• Corporate office support

EDUCATION & PRIOR EXPERIENCE NEEDED

• Minimum 2 years retail experience,
• Computer skills - Microsoft Excel, PowerPoint
• Basic English Business writing

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .