Principal Product Manager - Zalando Returns Solutions (ZRS)

22 Jun 2021
21 Feb 2022
Who are we: Zalando Return Solutions (ZRS) leverages the Zalando platform by giving hundreds of Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando's Partner Program, internationalize easily across our markets, save on logistics costs, and meet customer expectations. Customers benefit from added convenience by having one return experience instead of many.

As the Principal Product Manager for Zalando Return Solutions, you will be responsible for one of three critical products across the Zalando Connected Network offering. Together with engineering and product teams you are responsible for defining the vision and roadmap, and designing and delivering the technology solutions for the reverse logistics product. The Zalando Return Solutions product landscape integrates across various logistics software systems within Zalando, and you will be responsible for defining and prioritizing new capabilities and features through user research, continuous stakeholder alignment and cross-department collaboration.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. You should apply if you have any combination of the expertise and skills listed below and the following sounds appealing to you: Make an already awesome team even more awesome! You will join our small but growing team of highly motivated and skilled colleagues from different backgrounds and areas. Be part of the journey from: "Ok, let's test this." to "Let's go big now!".

  • You understand the complex landscape of software systems, company departments and processes in the domain of Logistics. You will lead and guide the Zalando Return Solutions product through the product development lifecycle , evolving it from concept to maturity within the broader portfolio of logistics services
  • You build relationships with internal stakeholders across various departments: You continuously engage with them in defining the next product priorities. You actively co-design the right product solutions with development teams within and outside of Zalando ensuring that the engineering teams have sufficient user stories, requirements and business context
  • You will develop the strategic vision for your product: Your ideas are based on solid understanding of the existing product strategy, partner and customer needs and challenges, aligned with the broader Zalando strategy. Your ideas continuously push the development and iterations of the product and its strategic market fit. You always find ways to demonstrate how your product contributes to current, mid- and long-term goals and priorities. You use data to evaluate product opportunities, utilization of new features and continuously refine the priorities and roadmap based on data driven inputs.
  • You are the person with knowledge of several areas, most notably technology, business, logistics processes and user experience. You should not shy away from carrying out complex data analysis to build a business case to support your product strategy and vision.
  • Apply our 4-D (Discover, Define, Design, Deliver) product development life cycle in your product area: You take a hands-on approach to product discovery, user research, data generation and analysis, backlog prioritization and roadmap planning, you define product requirements and drive forward cross-teams solution design and delivery.

  • Analytical Skills: You have an analytical and pragmatic mind. You base your arguments on qualitative and quantitative data.
  • Motivation: You are enthusiastic to work in and dive deep into a complex and highly dynamic domain with a variety of processes.. You are eager to drive product development by discussing system designs, user requirements and trade-offs from a business perspective with various business stakeholders.
  • Stakeholder Management: You have experience managing multiple stakeholders in a variety of business and tech roles and navigating yourself in a fast-paced tech environment with parallel product evolutions
  • Product Methodologies: You have proven experience in agile software development methodologies and are familiar with Scrum, Kanban or other lean software development workflows. You know how to define a product roadmap and have experience in working with stakeholders on delivering the expected business benefits. Experience with JIRA, Github, Asana, Google Analytics and SQL is a plus.
  • Customer focus: You have strong customer and service orientation and always keep customer and partner perspectives in mind.
  • Communication and Team Spirit: Fluent in English. German or any other Central European language is a plus. Our team is important to us and we are looking to have a great team player to join us who enjoys jointly celebrating the team's successes.
  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, Employee Assistance Program and Work-Life-Support from our Partner Fuerstenberg Institute and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

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