Sr. Manager, IT Infrastructure Project Services

JOB SUMMARY

In this role, you will have primary responsibility for the full lifecycle management of global IT Infrastructure and cross-functional technology projects and programs, from initiation to deployment, including the management of resources in a highly matrixed environment, in partnership with business and technology stakeholders. This includes team oversight and direct participation in all aspects of the project definition, business analysis, requirements, budget, resource allocation, implementation, organizational readiness and deployment phases, as well as roadmap development. In addition, you will ensure that project participants and management have the necessary information, on a timely basis, to make decisions that contribute to the project's success and ensures high quality delivery. In addition, this role will have responsibility for building process and establishing an effective project governance structure.

If you're passionate about technology and are ready to power through challenging projects, this is the role for you. Some key technology initiatives on the roadmap include: Global Retail Network Transformation, Global Wireless Upgrade, Retail Cloud Voice Deployment, PKI Deployment, Global Azure Files Deployment, Azure/Google Cloud DR Strategy, China/Japan POS Deployment and SAP Migration.

JOB DESCRIPTION

RESPONSIBILITIES

• Portfolio/Program Management:
  • Has primary responsibility for maintaining a portfolio of projects and programs in his/her area and is directly accountable for the initiation and execution of projects as well as the prioritization and execution of maintenance items for the portfolio
  • Liaise with Business and IT resources for project intake and manage their tasks and time as it relates to projects/operational tasks
  • Identify Resource constraints; develop resourcing strategies, allocates staff and delegates support as needed
  • Review and report to Leadership Team to develop Roadmap
  • Recommend and implement process and standards based designs, workflow, implementation and documentation for all activities of the infrastructure projects and teams.
  • Manage Project Tracker to provide metrics
  • As needed, hire, train, and supervise staff project managers for ongoing programs and major projects; provide mentoring and development for staff

• Project Management:
  • Plan, track and manage infrastructure projects, making sure that tasks are completed within the given time frame, identifying risks/issues, driving accountability and communication of status.
  • Ensure that projects are proceeding according to scope, schedule, budget and quality standards
  • Understand interdependencies between technology, operations and business needs
  • Define project schedules and resource allocation
  • Manage project budget and costs
  • Develop Communication Plan
  • Negotiate agreements with and manage external vendors and consultants as needed
  • Secure resource commitments from managers
  • Review deliverables, obtain appropriate business approvals, and provide final sign-off for milestones
  • Perform requirements gathering and technical analysis as necessary
  • Report to management on a timely basis the project progress and any potential risks, along with alternatives to mitigate the risks

ADDITIONAL RESPONSIBILITIES NOT COVERED IN FOCUS AREAS

• Third Party vendor management
• Develop strong working relationships with key business and IT decision makers throughout the year and is committed to continually improve user satisfaction, project delivery techniques, delivery reliability and stream lining the delivery of projects.
• Responsible for the coordination of cross-functional groups and team members including Application and Information Systems and Infrastructure teams.

EDUCATION & PRIOR EXPERIENCE NEEDED

• Minimum 10 years Project Management experience with large scale, enterprise IT Infrastructure projects required; 15+ years preferred
• Minimum 5+ years in Infrastructure Management leadership roles
• Significant experience leading large scale, enterprise wide business improvement and technology projects with successful outcomes, while leading diverse teams. Experience to include Data Center, Cloud, Unified Communications and Collaboration (Contact Center) and End User Computing technology projects
• Deep understanding of infrastructure technologies across domains to gain credibility and manage multiple work streams and complex projects
• Significant knowledge of project planning tools with evidence of practical application; experience with Monday.com, Wrike and/or Smartsheet highly desirable
• Exceptional leadership skills with the ability to develop and communicate the Infrastructure Architecture PMO vision; proven track record of advocating project management discipline
• Demonstrated leadership skills, strong negotiation and team-building skills with the ability to create consensus around decisions and mitigate conflicts among different teams
• Proficient with Waterfall, Scrum, Kanban and other Agile project management framework
• Previous experience working in a technical capacity (Infrastructure Lead, Systems or Network Engineer/Architect) preferred
• PMP Certification a plus
• Retail experience highly desired
• BS degree in Computer Science or comparable work experience

CORE SKILLS

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
  • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .