Senior Applied Scientist - Customer Care Technology (W/M/D)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 13 Apr 2022
View more
- Function
- Technology
- Level
- Senior Manager
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Job Details
As a Senior Applied Scientist, you will bring new prediction models to life to form the foundations of our autonomous, proactive and predictive Customer Care. Combining data points from many Zalando teams, you will be at the forefront of detecting and resolving issues for Zalando's 45+ million active customers - often, before the customers even notice that something did not go as planned!
You will be a key part of the Engineering team within Customer Care Technology, who are responsible for building and maintaining the software used throughout Zalando's Customer Care. Our focus is on improving the customer experience through automation, predictions and better service for both our external and internal customers.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE'RE LOOKING FOR
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
About Customer Care Technology
Customer Care Technology is the foundation upon which Zalando's Customer Care rests. We have dedicated teams for engineering, product, business development, analytics, system administration and process management. We work closely with the contact centre, and with stakeholders across the business (for example, logistics and payments teams) to ensure we are able to provide the best possible experience for customers when they experience friction on their Zalando journey.
Zalando SE
Zalando is Europe's leading online platform for fashion and lifestyle, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45+ million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.
You will be a key part of the Engineering team within Customer Care Technology, who are responsible for building and maintaining the software used throughout Zalando's Customer Care. Our focus is on improving the customer experience through automation, predictions and better service for both our external and internal customers.
WHERE YOUR EXPERTISE IS NEEDED
- Creating predictive models to identify the customers (and their issues) who we can proactively help
- Collaborating with software engineers to translate machine-learning prototypes into production systems
- Collaborating with product managers and other stakeholders to identify new areas of potential impact
- Researching challenging problems, such as improving the prediction of customer pain points
- Querying and analysing data, and setting-up monitoring and data quality assurance
WHAT WE'RE LOOKING FOR
- Excellent educational background (minimum M.Sc) in Computer Science, Mathematics, Statistics or other similar quantitative field
- At least 3 years of industry experience with Python and ML-related libraries, such as pandas, scikit-learn, TensorFlow, Keras, XGBoost, and big data frameworks such as Spark, Dask. A strong understanding of machine learning methods and techniques, especially for customer behaviour analysis and prediction, is required
- Deep understanding of statistics, and machine learning, and a knowledge of best practices in productionalising machine-learning systems
- Experience in building and maintaining data pipelines and collecting data from multiple sources and formats, and working with data-science based services that provide an API
PERKS AT WORK
- Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally-located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time-off, free beverages and fruits, diverse sports and health offerings
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
About Customer Care Technology
Customer Care Technology is the foundation upon which Zalando's Customer Care rests. We have dedicated teams for engineering, product, business development, analytics, system administration and process management. We work closely with the contact centre, and with stakeholders across the business (for example, logistics and payments teams) to ensure we are able to provide the best possible experience for customers when they experience friction on their Zalando journey.
Zalando SE
Zalando is Europe's leading online platform for fashion and lifestyle, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45+ million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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