DTC Systems Project Manager

At a Glance:

We are looking for a DTC Systems Project Manager to join the DTC CX Team in Zürich or Berlin. You will focus on the implementation and configuration of our new ERP initially, and progress into driving DTC projects that touch any of our systems across the globe and establish long lasting partnerships with key stakeholders.

In this role, you will work alongside a team to tackle improvements to the existing IT system landscape, build new functionalities, and head new ERP global roll-out. Together with the PMs, TPOs and Business Owners from the Digital Product, Retail & Omnichannel, Logistics, Finance and Tech teams you will create the improvements roadmap, define features, and make sure they are shipped in time. You will set the crucial priorities and missions, managing stakeholders, and providing the teams'/developers necessary details. You oversee all streams' entire roadmap and an eye for the details on top of it. You understand all DTC processes (cross-functional) in order to speak to the teams (ERP, Webshop, Salesforce, Warehouse, Logistics, Finance, Customer Service etc.) and can think them through in order to spot inefficiencies, gaps and required changes.

Your Team:

As you might expect from a sports brand, the DTC team at On is fast-paced. This team of interdisciplinary all-stars is used to rapid turnaround times and ambitious targets while putting the customer at the center. From backend/frontend engineers to designers, product managers, data scientists, retail and CX specialists, this is the team responsible for creating great customer experiences that run the purchase funnel's length. The shared goal? Efficient growth at high speed – what else?

Your Mission:

• “Own” the direct-to-consumer systems landscape end to end by working closely with key stakeholders (Ecommerce, Digital, Operations, Happiness Delivery, Business Intelligence, Finance) to ensure that products and features are shipped on time and delivered within scope

• Implement improvements to existing systems by defining design requirements, estimating development, and overseeing implementation on structured time schedule

• Oversee version upgrades within the ERP system and ensure appropriate testing is completed cross functionally

• Evaluate new projects and identify potential risks and opportunities early on, defining key decision makers, and resolving potential conflicts

• Collaborate closely with product managers/owners from other functions and developers to ensure that key DTC processes run smoothly end-to-end within the tech stack to ultimately improve On’s digital customer experience

Your Story:

• 2+ years of experience in an agency, consultancy, or direct-to-consumer brand as a Project Manager

• You possess strong communication skills and can express the thinking behind your projects as well as present updates to a broad audience and stakeholders

• You are comfortable to constructively challenge existing opinions and provide support to get project on track

• Experience in SCRUM and Kanban

• IT / tech background preferred, but optional

• Some technical knowledge of D365 preferred, but optional

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!