APP Area Manager
Job Details
INTRODUCTION
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
Our Asset & Profit Protection team protects the Burberry core values and brand assets; by minimising risk and maximising profit in a safe, secure and protective environment. The global team provides value through a wealth of experience and knowledge. As part of this team, you will be in a high-profile store partnering with management to drive a culture of reduced losses and improved compliance.
RESPONSIBILITIES
Customer Service
External Threats
Internal Threats
Process Compliance
PERSONAL PROFILE
A confident individual, comfortable working with peers and senior management. Able to work independently with a keen ability to manage their time effectively. Effective communication skills and the ability to influence others.
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
Our Asset & Profit Protection team protects the Burberry core values and brand assets; by minimising risk and maximising profit in a safe, secure and protective environment. The global team provides value through a wealth of experience and knowledge. As part of this team, you will be in a high-profile store partnering with management to drive a culture of reduced losses and improved compliance.
RESPONSIBILITIES
Customer Service
- Embody all aspects of the "Burberry Experience" by delivering excellent customer service and displaying brand values whilst carrying out your role.
- Identify stores' opportunities and work with management to resolve.
- Assist in other Burberry locations, (within reasonable distance) as directed by Regional APP. This may include, but is not limited to, support during events / demonstrations.
- Provide line manager support to the APP team / 3rd party security officers.
- On occasion, deputise for the District Manager (if applicable).
- Be involved and contribute in regional team meetings, communicating effectively with staff, management and customers.
- Create a positive image of APP and the Company at all times; maintaining the highest standards of grooming, courtesy, professionalism and personal conduct in accordance with the Burberry values.
- Be available to work weekends, public holidays and adapt shift patterns. Occasional night cover may also be required.
External Threats
- Minimise losses by ensuring the team conduct regular and effective shop floor patrols, identifying and mitigating risks.
- Maintain the highest standard of security within the store by reviewing all security systems and raising any issues for resolution.
- Partner with store to ensure high risk product is appropriately located / protected to minimise theft.
- Develop partnerships with law enforcement, other agencies and local crime prevention schemes to minimise criminal exposure to stores.
Internal Threats
- Ensure that all security related documentation and procedures are followed. This includes, ensuring incidents are reported to Rivo (Incident Reporting System).
- Conduct investigations and interviews for inventory, cash loss and breach of Company policy and procedures.
Process Compliance
- Support the store in delivering stocktakes, sharing best practice with teams.
- Support with the communication of key APP themes, under the direction of Regional APP.
PERSONAL PROFILE
A confident individual, comfortable working with peers and senior management. Able to work independently with a keen ability to manage their time effectively. Effective communication skills and the ability to influence others.
- Regional and in-house APP.
- Regional and store retail teams.
- Other retail focused teams such as HR, RSS and H&S.
- Security service providers.
- Local law enforcement and other agencies.
- Working proficiency in English.
- Working proficiency in local language.
- 2 years proven loss prevention experience, preferably within a retail or service sector environment.
- Awareness of challenges within a luxury retail environment.
- Ability to work independently, planning and managing time effectively.
- Excellent communication skills.
- Awareness of local culture, regulations, etc.
- Background / reference checks, as applicable in country.
- Ability to work in highly pressurised environments.
- Passion for customer service.
- MS Office skills.
- Desirable: Professional accreditation in security related activities.
- Desirable: Knowledge of SAP.
Company
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