Customer Service Advisor (English Speaker) - FARFETCH

Location
PT Porto
Posted
05 Jul 2021
Closes
09 Oct 2021
Ref
a190ceae-bde0-43ac-b2c6-254a0497b48b
Function
Technology
Level
Manager
Hours
Part Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

We are looking for a Customer Service Advisor (English Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

    • Respond to Customer Inquiries through several channels (chat, email and telephone);
    • Provide information with regards to products and services and other related inquiries;
    • Be the face of Farfetch to our customers and partners alike.


WHO YOU ARE

    • Experienced in customer service ( 1 year), in a fashion environment;
    • Fluent in English (mandatory);
    • Proficient in the use of IT systems, both customer service specific and windows packages;
    • Experience with written skills;
    • Experience with listening;
    • Knowledgeable of fashion/fashion brands;
    • Exceed customers' expectations;
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