Principal Product Manager - Beauty (all genders)

10 Jul 2021
06 Apr 2022
As the Principal Product Manager, you will be at the forefront of ushering the next chapters of customer care experience. By driving personalized customer service and advice /inspirational experiences for Zalando's premium customers and high involvement categories such as beauty- leveraging machine learning, your vision will drive business value and improve the overall customer experience.

You would own the product vision for your product area, influence partner teams towards your vision, determine and build business metrics to help prioritize and drive execution towards the vision. You will be part of a rock-star team of product managers - all passionate about customer experience, and enhancing the life of our colleagues in customer care by leveraging data guided product strategy and cutting edge technology. You will work closely with our engineers, data analysts, designers and copy-writers along the 4D-product cycle.

Based on your strategy, you would also play a key role to design and drive Zalando's customer care of the future.


At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:

  • Conceptualize personalized experiences for premium customers and high involvement categories within Zalando Customer Care and drive their creation from ideation to implementation, back up your decision and ideas through data-driven insights and a high degree of customer centricity
  • Develop and execute the product vision with your team, while collaborating with the engineering team to set shared priorities for the joined roadmap
  • Define KPIs for your area, understand how they impact our business performance long term and monitor success over time
  • Collaborate closely with stakeholders across the entire company

  • An experienced, data driven and collaborative Product Manager with a strong customer focus
  • Have extensive experience in discovering new opportunities and driving products from concept to scale
  • Have experience in defining the product vision, Northstars and aligning teams and partners with shared and measurable goals.
  • You know how to measure the success of your product and continuously iterate to improve it for the benefit of our customers. You enjoy generating insights and basing decisions on data
  • Excellent verbal and written communication skills and ability to work across multiple teams, align goals and deliverables and drive overall success independently of organizational boundaries. Our team is important to us and we are looking to have a great team player to join us who enjoys jointly celebrating the team's successes.

Nice to Have
  • Experience with machine learning products and an understanding of their possibilities and limitations
  • Experienced product management practitioner in the beauty space


Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute


It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:

Please note that all applications must be completed using the online form - we do not accept applications via email.


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