Senior or Principal Product Designer - B2B & B2C Openings (w/m/d)

Recruiter
Zalando
Location
Helsinki
Posted
12 Jul 2021
Closes
22 Sep 2021
Ref
3106988
The Zalando Community of Practice brings together over 100+ product designers, each with our own unique mix of skills (Strategy, UX, UI, Service Design and specialty skills like motion design, branding, creative technology and typography).

We combine empathy, science and creativity to make engaging and joyful user experiences to ultimately reimagine fashion. To us, fashion is a way to enable people to connect and to bring them together, to express themselves, to create change and facilitate diversity.

Product Designers steer this change on a variety of missions within a diverse range of business units. This one listing represents a variety of openings within Zalando: B2C work driving our core business; B2B work that well help us achieve our platform strategy; and employee-facing (B2E) software design to make us all more effective.

You will work in cross-functional teams in close cooperation with developers, product managers, business stakeholders and other designers. Teams work with end-to-end responsibility for solving meaningful customer problems - from ideating through prototyping and user testing to bringing features live and checking their performance.

Want to know more? Learn about our Product Design Teams or follow our Zalando Design blog on Medium.

WHERE YOUR EXPERTISE IS NEEDED

Act as a customer advocate throughout the whole creative process while being a great sparring partner to our product managers.
  • Discover unmet needs for Zalando products and identify opportunities to make them more joyful and usable. Drive user research along the customer journey to discover pain points and needs.
  • Define and break down the complexity of various products into a seamless and enjoyable experience. Define problem statements using the generated insights to make sure we're working on the right problems and opportunities.
  • Design inspiring human-centered solutions. Bring concepts to life by iteratively creating prototypes at all levels of fidelity. Leverage user frameworks and data to identify opportunities to reduce complexity and simplify the user journey.
  • Deliver the best designs by shepherding them through to implementation. Provide excellent and clearly detailed documentation of designs to engineers.

ABOUT THE TEAMS WE ARE RECRUITING FOR

Connected Retail

We enable brick-and-mortar retailers to sell products directly to our customers.

We work to seamlessly combine offline and online shopping to create the most convenient and flexible shopping experience for our customers. We enable them to shop locally and receive their orders quickly from stores nearby. For retailers, we strive to drive store profitability, productivity and reach. We do this by enabling them to connect their stock with our online platform as well as by providing delightful, easy-to-use tooling and a great end-customer experience.

Check out this article for more!

You will join a small yet rapidly growing team of currently 3 designers (we are looking for 3 more), with the ambition to at least double in size by the end of this year. You will work closely with user researchers, product designers, product managers and engineers to define and help bring to life remarkable customer and partner journeys. The ideal candidate is a well rounded designer with good knowledge of research, synthesis, ideation, interface design and validation for both web and app applications. In addition, you are passionate about the B2B problem space, have prior experience in service design or systems thinking, possess strong storytelling skills and are excited about defining ways of working and practices for the growing team.

Re-commerce

The Recommerce program is part of Zalando's strategy to become a sustainable fashion platform with a net-positive impact on both people and the planet. The Recommerce team focuses on how customers can buy and sell pre-owned fashion and holds a huge potential to drive towards our sustainability goals. The team is responsible for integrating the pre-owned fashion experience into the main Zalando site and apps, and helping scale the stand-alone Zalando recommerce app and web shops, with a cross-functional team of Software Engineering, Product Design and Business Development.

As a Senior Product Designer in the Zalando Recommerce team, you will be joining a small but growing design team of 3, contributing and developing Zalando's competence in sustainable fashion. The ideal candidate is a well-rounded designer, with good knowledge of research, synthesis, ideation, and user interface design, who can work in a complex environment and with diverse stakeholders. You will be at the forefront of how we define, own & build the experience that fulfills Zalando's customer promise on sustainability. Concretely, we provide customers with the opportunity to trade-in their lightly worn items, and buy pre-owned fashion. Ultimately, you will enable customers to live their social and environmental values and to refresh their wardrobes in a more sustainable way through enriching their consumer choices by providing fresh, quality assortment and an unmatched level of convenience - in turn, positioning the Zalando platform as their first destination for sustainable fashion. Check out this article for more!

Customer Acquisition Experience

We acquire and engage customers by creating the best fashion inspiration, which we show at the right time and place for each individual.

Our purpose is to drive customer demand through meaningful fashion inspiration. We do this by connecting customers to the right content along their journey and by enabling internal and external partners to innovate through their storytelling, which elevates inspiration in the customer experience. This helps us to acquire new customers and to deepen our relationship with existing customers.

As Principal Product Designer, you will help us inspire people and engage first-time customers, as well as enable internal and external partners to tell their stories throughout Zalando. This is a great opportunity to work on highly visible projects and make an impact for several millions of people who regularly visit Zalando for their fashion needs and inspiration. Our design team is 7 designers strong, ranging from mid-level designers to Head of Design. The team is embedded in a dynamic environment with the focus on Home premise, Home for brands & partners, Onboarding process, Email & Push communication, Collections view, and year-round Sales events, to name a few. The ideal candidate is a well-rounded designer, with good knowledge of research, synthesis, ideation, and interface design, and who is experienced in working in a complex environment and with diverse stakeholders.

PERKS AT WORK
  • Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished researchers and designers who drive our customer experiences to the next level.
  • Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.
  • Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.
  • Perks. Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings. Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations). Family- and life-friendly working conditions including flexible working hours (*available for selected departments/positions).

ABOUT ZALANDO

Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Teams at our Helsinki Tech Hub work on many of the cornerstones of our Fashion Store, including personalization and social fashion influencing components. Through full stack engineering and research, we turn visionary ideas into new emerging businesses with real potential. By tackling the most challenging problems for the fashion industry, we drive the personal digital experience and underlying knowledge models to create the most inspirational fashion experience for our customers

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Q&A

Do you sponsor work visas?

Absolutely! For our locations in Berlin, Helsinki and Dublin we expedite visas for foreign workers to come join us.

Can I work remotely?

The health and well-being of our employees is our number one priority. Zalando currently offers a flexible working solution, encouraging employees who can work from home to do so, while offering a safe office space for those who need it.

Also, Zalando currently offers employees an opportunity to work from abroad up to 25% of the time* in 2021. (*regulations apply).

HOW TO APPLY

All applications must be completed using the online form and submitted in English - we do not accept applications via e-mail.

When you apply once, we will consider you for all Product Designer openings at Zalando. Please do not apply for multiple positions.

We appreciate designers with a variety of "skill shape" profiles. The form below helps us collect a variety of information to evaluate which openings would best fit you.

This is a single-page form. It typically takes 10-20 minutes to complete.