Skip to main content

This job has expired

Senior CRM Specialist

Employer
The Level Group
Location
Milan (IT)
Closing date
14 Aug 2021

View more

Function
Marketing
Level
Coordinator / Executive
Contract Type
Permanent
Hours
Full Time

Job Details

Senior CRM Specialist

We are currently looking for a data driven decision maker individual with a strong analytical mindset to join our team as Senior CRM Specialist.

 

You will participate to the activities of the team by analyzing and presenting data related to customer behavior and the customer lifecycle of our brand partners, confidently expressing a full understanding of customers’ purchasing patterns. You will support the Head of CRM with cross-channel activities, from conceptualization to analysis and execution, and proactively provide insights and suggest actions to improve the value of our customer base.

 

The ideal candidate for this role has 3-5 years of relevant experience preferably in start-up environment, e-commerce or fashion industry.

 

What you'll do:

 

  • Partner with SM, BI, Marketing teams to build a robust understanding of customer behavior and journey cross-channel;
  • Implement CRM campaigns and monitor customer base KPIs;
  • Accountable and responsible of the performance of the main CRM projects;
  • Support the CRM Head during the budgeting and forecasting process ;
  • Support TLG and our brand partners in identifying areas for improvement and new business opportunities.

 

What we're looking for:

 

  • Degree in Business, Economics, Statistics, Engineering or similar;
  • Proficient knowledge of Google Analytics;
  • Experience with the most popular CDPs and ESPs is required;
  • Passion for digital analytics and customer experience analysis;
  • Strategic thinker but also hands on manager able to handle multiple projects and priorities simultaneously;
  • Willingness to engage effectively across the business and with third parties, confidence in managing communication and interaction with C-Level Executives;
  • Ability to thrive in a challenging, fast-paced and dynamic working environment;
  • Fluency in English required; knowledge of second language (especially Italian) is a plus.

 

What we offer:

 

  • Competitive compensation package (compared to your professional background);
  • Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers;
  • Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects;
  • Be part of the young (30 on avg.) and international (+30 nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.

  

We hire for potential, and we reward based on impact. We think big, move fast, and never stop learning. In our dynamic, fast-moving environment, opportunities for growth are limitless.​

 

Company

Business, creativity, and technology converge within The Level Group, a leading global e-commerce partner that specializes in building and managing end-to-end online experiences for luxury, design, and fashion brands.

The Level Group offers services across the entire e-commerce value chain, including end-to-end e-commerce capabilities (The Level Group), first-in-class digital production (Frank Studio), and cutting-edge marketing techniques (Bianca). These services include creativity & web design, web solution implementation, digital image & content production, logistics services, financial services, customer service, store management & operations and digital marketing.

Led by ex-management consultants, we’re a technology-first team of 200 creative business people and business-minded creatives. We're passionate and ambitious, on a collective mission to take our partners' online businesses to the next level.

We're a young (30 on avg.) and international (more than 30 nationalities) group of entrepreneurs and innovators, passionate about what we do. We take on responsibility and challenges, right from the start.

We think big, move fast, and never stop learning. And since we've held on to our startup spirit, we all have a voice and the opportunity to make a difference. We hire for potential, and we reward based on impact. In our dynamic, fast-moving environment, opportunities for growth really are limitless.

Company info
Website
Telephone
+39 02 87287200
Location
Piazza Arcole, 4
Milan
ITALY
20143
IT

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert