eCommerce Assistant

Location
London (Greater) (GB)
Posted
14 Jul 2021
Closes
14 Aug 2021
Function
Ecommerce

We are looking for an eCommerce Assistant who will assist the eCommerce Manager in day-to-day operations of bbcicecream.eu. As eCommerce Assistant you will take ownership of customer service, admin and maintenance of the premium tier of the BBCICECREAM eCommerce universe.

Key Duties/Responsibilities:

  • Handling daily customer service queries in the brand tone of voice ensuring customers are responded to and dealt with promptly and appropriately
  • Acting as liaison with our warehouse to ensure returns are managed properly and stock is being processed efficiently and standards are upheld
  • Assisting the eCommerce Manager with various duties across eCommerce operations including, but not limited to, product uploads, imagery edits, logistics, site audits, social media, analytics & reporting
  • Working with our digital marketing agency to make sure assets are delivered promptly and correctly
  • Help in managing the company brand calendar to ensure eCommerce dates & targets are met
  • Ad-hoc assistance in eCommerce fulfilment and dispatch in our bricks and mortar retail in Soho
  • Liaising with our EU partners on our EU DC
  • Helping with production on seasonal eCommerce photoshoots
  • Assisting & co-ordinating sale & mark-down events

 

 

Skills/Experience/Knowledge needed:

  • Experience in fashion eCommerce essential
  • Interest in the BBCICECREAM brand and relevant brand adjacencies
  • Some experience using Shopify desired but not essential
  • Enthusiasm for UX/UI
  • Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & Adobe Suite
  • Strong eye for detail & proactive thinking a must

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