Junior Account Manager SaaS - ZMS

Recruiter
Zalando
Location
Berlin
Posted
14 Jul 2021
Closes
21 Oct 2021
Ref
3276611
Function
Operations
Collabary by Zalando Marketing Services is a self-service Influencer Marketing platform which allows some of the biggest fashion and beauty brands in the world to connect with consumers through the power of influencers, by creating unique stories in a social-first world. We serve advertisers from the fashion and beauty industries.

As a Junior Account Manager SaaS, you think of yourself as a business owner and have a designated portfolio of clients driving high levels of product adoption, maximizing the growth and enhancing client relationships. You should identify the health, risk, goals and opportunities within each of your client accounts, and then be able to act accordingly.
WHERE YOUR EXPERTISE IS NEEDED
  • Serve as a product consultant to educate clients on our solutions, drive product adoption and encourage consistent user engagement
  • Serve as a trusted advisor to provide effective recommendations based on client's needs, and lend a hand in achieving successful Influencer Marketing campaigns
  • Continuously develop and foster productive client relationships to promote loyalty, account expansion and a positive return on investment
  • Be the ultimate product guide by lending a helping hand on any operational or technical requests to ensure user satisfaction
  • Keep track of monthly recurring revenue, renewals and the rate of each account to create strategic retention plans
  • Be the voice of the client by sharing feedback internally and analyzing usage patterns to readily unlock projects driving growth from any domain
WHAT WE'RE LOOKING FOR
  • Fluent in English and German.
  • At least 1 year of full time Account Management experience in platform solutions/SaaS, within a Social Media or Influencer Marketing environment preferred.
  • Excellent communication skills and the ability to work effectively as part of a team.
  • Strong stakeholder management skills and the capacity to manage expectations of the parties involved.
  • Hands-on mentality and a commitment to finding the best solution in the shortest possible time. You know how to prioritize and manage a portfolio of clients simultaneously.
  • You are enthusiastic about Influencer marketing and the social media sphere
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.