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Community Manager

Employer
Zalando
Location
Berlin
Closing date
13 Sep 2021

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Function
Operations
Level
Manager
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Job Details

At Zalando Design we combine empathy, science and creativity to make engaging and joyful user experiences to ultimately reimagine fashion for the good of all.

As a Community Manager you are responsible for connecting the overall company-wide product design community as well as sub-communities. This includes deeply understanding their needs to improve their satisfaction and retention. You will be working closely with design management and will be leading the conversation on community topics.

Alongside the community aspects, as an extension to our external community, you will support the Zalando Design social media channels. Your main tasks will include campaign planning, uploading and monitoring of the results.

WHERE YOUR EXPERTISE IS NEEDED
  • Onboard, support and empower members of the Product Design Community
  • Develop strategies, concepts and tools to increase engagement and interaction with our community, explore continuously opportunities to engage with our community in innovative ways
  • Develop plans for community launch, activation and growth; and oversee community programs from discovery, definition, design to delivery and beyond
  • Identify opportunities and support design leadership to contribute to the community
  • Monitor the health and performance of our community
  • Provide guidelines and best practices around employee engagement and support the community until it can be self-sustained
  • Contribute to developing a creative and engaging social media strategy for Zalando Design
  • Create content for our community platforms, including day-to-day management of the Zalando Design Instagram account
  • Manage Social Media (organic) for various social media platforms to align with Employer Branding strategies
  • Build meaningful relationships with the internal and external digital community
  • Analyze competitor activity and research the best industry practices


WHAT WE'RE LOOKING FOR

  • A degree in a field such as Event Management, Marketing, Social Media, PR, Communication Science or Community Management
  • Ideally you have experience in community management, either by working in the industry or by leading communities, meetups or conferences
  • You have relevant work experience in an international and multicultural environment with excellent communication skills in both written and verbal English
  • Strong understanding of the digital media landscape and the ability to spot upcoming trends
  • While a technical background is not required, you are excited by technology and understand the tech and design landscape
  • You are a self-starter, world-class individual contributor with lots of initiative and creativity
  • You have an ability to thoroughly research opportunities and prioritize them based on impact
  • Organizational, conceptual, and creative skills and, hands-on mentality and thriving to find the best solution in the shortest possible time, open to continuous change


Support and highlight successes of the community
  • Monitor community activity and proactively engage in the community conversation, providing information and support
  • Monitor community adoption; ensure that the right support is given at all times
  • Support and share new content, new members, new groups and new topics; specifically profile, elevate and expose key members and newly participating members
  • Market the growing value of our design communities' content by highlighting their successes and building them up to become thought-leaders within and outside of Zalando


PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 22 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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