After Sales Supervisor

Summary
A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."

Job Description

Your Opportunity

The After Sales Front and Back Office Supervisor delivers the highest level of customer service and ensures smooth organization and flow of the physical After Sales products, supervising the Front and Back office team. The Supervisor acts as link between Front Office & Back Office representatives and After Sales manager, managing all main processes and set ups in the repair center, to guarantee an outstanding customer experience and satisfy Brand expectations. The position is based in Kering's offices in Wayne, New Jersey.

How you will contribute

• Manage relationship internal to the repair center and the with the main Brand after sales referents
  
• Define and monitor daily and weekly priorities depending backlog and repair center situation
  
• Ensure continuous monitoring on update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
  
• Ensure the Data Processing through the Company's after sales tracking and monitoring system and Inventory Management tools
  
• Produce and analyze reports on After Sales activities and KPIs for continuous improvement
  
• Supervise and monitor all the activities related to shipment and receiving of goods to/from the repair center, to/from stores, customers, vendors and Headquarters
  
• Monitor the packaging of the items repaired activities following Company guidelines
  
• Manage and control the physical flow of spare parts and collaborate to elaboration on spare parts plan with Spare Parts Specialist
  
• Maintain and update all repair files necessary for the After Sales team
  

Who you are

• Bachelor's degree
  
• Experience in After Sales Services or Customer Service
  
• Strong customer orientation and sensitiveness to the world of Luxury products
  
• Good organizational skills
  
• Strong attention to detail and accuracy
  
• Dynamic, proactive, self-starter
  
• Good knowledge of Microsoft Office
  

Job Type
Regular

Start Date
2021-08-01

Schedule
Full time

Organization
Kering Americas Inc