Customer Service Specialist

Wayne, New Jersey, United States
22 Jul 2021
22 Aug 2021
A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."

Job Description

Your Opportunity

The Supply Chain Customer Service Specialist oversees the operational support to the Retail and Wholesale business of Saint Laurent, Alexander McQueen, McQ, Balenciaga, Bottega Veneta, Brioni. The candidate will ensure flow of information following order entry to invoicing. The Customer Service Team oversees priorities, invoicing, inter-company transfers, return authorizations, as well as, meeting financial forecasts. This individual will serve as a liaison amongst communications with origin, Sales, internal/external Buying offices, Finance, Inventory Control, Accounts Receivable and Third-Party Logistics Distribution Center.

How you will contribute
  • Monitor and compile all necessary information outlining the lifespan of an order from Concentration to Invoicing for US Sales and Merchandising teams.
  • Partner with Kering Brands to optimize the flow of the Wholesale and Retail business strategy
  • Liaise between US Sales team and European based Customer Service team to ensure production delivery windows are adhered to
  • Compile and communicate all necessary information needed to upload EDI orders with Wholesale accounts, regarding seasonal buys, pricing, delivery and resolution of discrepancies
  • Confirm seasonal price lists and pricing events
  • Facilitate the translation of European color codes to a National Retail Federation color code
  • Manage upload of seasonal UPC's and NRF's into OpenText and InterTrade Catalogues
  • Validate EDI transmission vs. booked orders
  • Update shipping reports according to templates defined by US Sales team
  • Ensure deliveries are met within the designated shipping window provided by US Sales Team or Supply Chain
  • Manage order release according to delivery windows and Supply Chain instructions
  • Support Third Party Logistics Distribution Center and monitor KPI for Retail and Wholesale deliveries and shipments
  • Support Retail Merchandising and Operations teams with store batching and prioritizations
  • Manage Wholesale Return Authorizations
  • Support Retail channel with transfer exceptions
  • Facilitate intercompany transfers between Wholesale and Retail channels
  • Maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines
  • Communicate and coordinate with internal departments to meet customer expectations
  • Manage, investigate and dispute chargeback claims
  • Adhere to precision, quality and timing standards to ensure the best quality service

Who you are
  • Bachelor's degree required
  • Strong computer skills
  • Strong organizational skills
  • Detail oriented with strong ability to multitask
  • Excellent communication skills, written and verbal
  • Thrive in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Intermediate Excel skills
  • High level of professionalism

Job Type

Start Date

Full time

Kering Americas Inc

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