Commercial Support Specialist - Gift Cards (m/f/d)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 7 Dec 2021
View more
- Function
- Strategy & Business Intelligence
- Level
- Manager
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Job Details
Commercial Support Specialist - Gift Cards (m/f/d)
Zalando Gift Cards are the perfect gift for friends, family or for any corporate incentive like loyalty programs and employee rewards.
We are a cross-functional unit, integrated in Zalando Demand and Markets, which executes global gift card marketing and sales strategy across Europe.
Our goal is to provide our end consumers with a perfect gifting experience and to build up long-lasting cooperations with our partners and customers across Europe.
As Commercial Support Specialist for Gift Cards, you will gain an in-depth understanding of the whole order-to-cash process and provide support to the sales organization throughout the process chain as a co-pilot especially covering administrative tasks around invoicing and contract management. You will also monitor, analyze, and support in creating new metrics to ensure an efficient and compliant process setup. You will work together with different teams within one of the fastest growing businesses at Zalando. Furthermore, you will be able to have a material impact on the order-to-cash performance while being tasked to also proactively shape and improve the process going forward.
WHERE YOUR EXPERTISE IS NEEDED
Zalando Gift Cards are the perfect gift for friends, family or for any corporate incentive like loyalty programs and employee rewards.
We are a cross-functional unit, integrated in Zalando Demand and Markets, which executes global gift card marketing and sales strategy across Europe.
Our goal is to provide our end consumers with a perfect gifting experience and to build up long-lasting cooperations with our partners and customers across Europe.
As Commercial Support Specialist for Gift Cards, you will gain an in-depth understanding of the whole order-to-cash process and provide support to the sales organization throughout the process chain as a co-pilot especially covering administrative tasks around invoicing and contract management. You will also monitor, analyze, and support in creating new metrics to ensure an efficient and compliant process setup. You will work together with different teams within one of the fastest growing businesses at Zalando. Furthermore, you will be able to have a material impact on the order-to-cash performance while being tasked to also proactively shape and improve the process going forward.
WHERE YOUR EXPERTISE IS NEEDED
- You are responsible for the Partner requests and invoice data management in a CRM system environment
- You take care of the order management and processing
- You own the invoice monitoring and processing as well as the support of dunning cases in alignment with the Accounting department
- The role supports and interacts with both internal and external customers locally and internationally so the post-holder needs to be comfortable working in a multinational and multicultural environment
- The role comes with a constant requirement to challenge the status quo in order to deliver improvements to effectiveness, efficiency, and cost of process delivery
- Your expertise to ongoing support improvements to the order-to-cash processes is needed
- You are the central point of contact for your stakeholders and other team members to provide process support e.g Accounting & Legal Teams
- An academic degree in economics, business administration, or a similar educational background
- Already some gained experience in a similar role is a nice to have, but the role is also a very good opportunity for young professionals or lateral entrants
- Highly motivated and fast learning person with initiative, the ability to prioritize, and to multitask
- Very good knowledge of MS Office and first experiences in working with CRM or similar systems is a big plus
- Excellent analytical skills with a sound understanding of compliant sales and invoicing processes with a focus on finding solutions
- Fluent in German & English (written and verbal communication)
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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