Product Quality Manager (Returns Auditor) (m/f/d) Zalando Fashion Platform

Recruiter
Zalando
Location
Berlin
Posted
23 Jul 2021
Closes
15 Aug 2021
Ref
3318099
Function
Operations
Level
Manager
Zalando processes millions of customer returns per year in our European returns centres. As the Product Quality Returns Auditor (m/f/d) you will travel to our refurbishment centres across Europe to audit the classifications of customer returns and carry out trainings in these sites to ensure that consistent quality standards are maintained.
WHERE YOUR EXPERTISE IS NEEDED
  • Audit customer returns to ensure that our refurbishment centres are classifying correctly to the Zalando Returns Defect Catalogue.
  • Carry out training periodically in existing sites and new refurbishment sites to ensure consistency in the classification approach
  • Develop and maintain strong connections with the refurbishment centres to ensure constant exchange of information and implementation of improvement practices where applicable
  • Analysis of weekly data to identify where KPI's have not been met or where additional site support may be required.
  • Audit reporting to summarise audit findings
WHAT WE'RE LOOKING FOR
  • Several years professional experience in the textile industry. Comprehensive experience with production/auditing and manufacturing facilities in the textile/shoe/leather industry and product development.
  • Exposure and understanding of footwear/apparel supply chains
  • Studies in garment/shoe/leather technology or equivalent education through relevant experiences (apprenticeship, retail, quality management/factory)
  • Strong analytical mindset with a solid knowledge in Microstrategy, advanced Excel, power pivot and power query. Experience working with QMS (Quality Management Systems) and AQL systems.
  • Proven success in working with external stakeholders
  • Strong communication and problem solving skills with the intention to drive and implement changes.
  • This position will require travel (plus overnight stays) to our refurbishment sites located within Europe. Please expect to travel up to 60% of the time.
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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