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Technician II, Operations - FT - 11215 Metro Pkwy

Employer
Chico's
Location
Fort Myers, Florida, United States
Closing date
30 Jul 2021

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Function
Marketing
Level
Manager

Job Details

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:

Provides advanced technicalassistance to computer system users. Answers questions or resolves computerproblems for clients in person, via telephone or from remote location. Mayprovide assistance concerning the use of computer hardware and software,including printing, installation, word processing, electronic mail, andoperating systems.

FUNCTIONAL RESPONSIBILITIES:
  • Administers the daily performance of various computer systems, networks, and applications
  • Responds to user inquiries via phone, email, tracking system, or in person regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Sets up computer equipment for associate use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs various levels of repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Maintains related inventory; documenting the receipt, storage, movement and disposal of various hardware and software items.
  • References technical manuals to confer with users and conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assists lower-level technicians with major hardware or software problems; refers defective products to vendors for service.
  • Aids in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.


QUALIFICATIONS:

Associate Degree in Computer Sciencepreferred

· 1 - 3 years experience with Windows 7 and Microsoft Office2010, PC re-imaging.

· 1- 3 years experience with PC and laptop hardware.

·Basic knowledge of PC desktop support.

· Basic knowledge of local and network printer support.

·Intermediateknowledge of Networking and Windows based servers.

·Intermediateknowledge of ticket based tracking system.

·Goodverbal and written communication skills.
  • Ability to work with minimal supervision.
  • Ability to work independently, in a team environment and effectively meet project deliverables on time.
  • Ability to make solid recommendation on basic to intermediate issues and execute them Must be dependable, punctual, and reliable. (added)

·Certificationin A+

·PreferredCertifications:

oCertificationin Server + or Network+

oCertificationin Microsoft MCP, MCSA, MCSE

oCertificationin Cisco CCNA

shift will be
Sunday - Tuesday and Thursday - Friday 8am to 5pm (Off - Wednesday and Saturday).

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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