Process Management Working Student (w/m/d)

Recruiter
Zalando
Location
Berlin
Posted
27 Jul 2021
Closes
19 Aug 2021
Ref
3264249
Function
Operations
Level
Intern
As a working student in Process Management you will be supporting the design, implementation and optimisation of processes that represent the basis for the day to day work of Zalando's big Customer Care department.

We are planning to fill the position for 1 year starting in October.
WHERE YOUR EXPERTISE IS NEEDED
  • You will support in the creation and adaptation of Customer Care processes
  • You will be responsible for the documentation of team internal processes and the maintenance of team internal documents
  • You will work closely with the team members and support their projects with process and project management tasks, for example the preparation before and analysis after process workshops
  • You will support the team with guided data analytics tasks and translations (german/english)
WHAT WE'RE LOOKING FOR
  • Students in a higher semester (or in their master study) of any process related field like Business Administration, Economics,, Process Management, Information Management etc.
  • You love processes and process management and already have some experience using Visio or Signavio
  • You are a team player, bring an open mindset and enjoy communication with colleagues from different backgrounds (non-technical/technical/management)
  • Your hands-on mentality and pragmatic problem solving skills help you to successfully deliver your projects
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Discounts from external partners, centrally located offices, municipality services, flexible working times, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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