Store Manager

Pepa & Co
Elizabeth Street, Belgravia, London (near Victoria)
An attractive remuneration package based on experience and skill set
28 Jul 2021
11 Aug 2021
Contract Type
Full Time

Store Manager (full-time)

We are looking for an enthusiastic Store Manager to oversee our amazing flagship boutique in Belgravia. This outgoing person should thrive on responsibility, be hard-working, have bags of energy, be a team player with excellent interpersonal skills.

The Store Manager is responsible for creating and organizing a pleasant shopping environment for our clientele, managing the rota of store assistants and assist in other areas of the business when required.


  • Providing excellent customer service and offering clients advice on products to persuade them to buy.
  • Welcoming and assisting our high-end customers, retaining customer loyalty by giving appropriate and personalized advice.
  • Replenishing the products on the sales floor whilst respecting the visual merchandising standards of the company.
  • Keeping the sales floor & stock room neat, organized, clean and stocked at all times.
  • Assisting with merchandising and inventory activities for stock coming into store.
  • Processing transactions accurately and efficiently.  Taking and recording orders through a computer system in person or over the phone/e-mail.
  • Adhoc support for the online side of the business, customer requests, assisting with orders, updating system.
  • Provide information and other services such as handling returns of merchandise & bespoke designs.
  • Dealing with customer complaints in a patient and helpful manner and returns quickly and efficiently.


  • Minimum 2-year experience in fashion retail luxury stores (ideally childrenswear)
  • Passion for high end fashion & ideally children’s fashion
  • Excellent communication and negotiation skills


  • Identification with the company
  • Interpersonal communication
  • Initiative, teamworking, hard working
  • High attention to detail, organised.
  • Self-motivated, multitasker, can prioritise.

What You Can Expect from Us:

  • A company culture centred on inspiring and empowering its employees
  • Great shop & office location in buzzing Elizabeth Street, Belgravia (Victoria)
  • Remuneration package based on experience and skill set
  • Annual Leave entitlement above statutory
  • Flexible working by effective rota management
  • Statutory pension scheme 
  • Clothing Allowance
  • Cycle to work scheme

If you feel you will be an ambassador of the brand, and will take pride in selling beautiful, high-quality products, you are super organised, have impeccable interpersonal skills, and want to develop your career in a retail business…. this could be the perfect opportunity for you!


About us:

Pepa & Co, a boutique family business, is now a globally recognised luxury children’s brand, that is rapidly growing in strength & reputation, through its timeless and quintessentially British designs, with a special focus on the use of the finest quality materials.  Founded in 2013 by Pepa Gonzalez, Pepa & Co, conceived and designed in London, manufactured in Spain in small production runs, often hand finished; Pepa & Co has earned worldwide recognition after The Duchess of Cambridge in 2016 chose the brand as her favourite to dress her children.

We’re entering an exciting stage of growth at Pepa & Co, and investing in new team members, larger offices, operational improvements.  With a strong passionate team, we will take the company to the next level. 

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