Store Manager

Store Manager (full-time)

We are looking for an enthusiastic Store Manager to oversee our amazing flagship boutique in Belgravia. This outgoing person should thrive on responsibility, be hard-working, have bags of energy, be a team player with excellent interpersonal skills.

The Store Manager is responsible for creating and organizing a pleasant shopping environment for our clientele, managing the rota of store assistants and assist in other areas of the business when required.

Responsibilities:

• Providing excellent customer service and offering clients advice on products to persuade them to buy.
• Welcoming and assisting our high-end customers, retaining customer loyalty by giving appropriate and personalized advice.
• Replenishing the products on the sales floor whilst respecting the visual merchandising standards of the company.
• Keeping the sales floor & stock room neat, organized, clean and stocked at all times.
• Assisting with merchandising and inventory activities for stock coming into store.
• Processing transactions accurately and efficiently.  Taking and recording orders through a computer system in person or over the phone/e-mail.
• Adhoc support for the online side of the business, customer requests, assisting with orders, updating system.
• Provide information and other services such as handling returns of merchandise & bespoke designs.
• Dealing with customer complaints in a patient and helpful manner and returns quickly and efficiently.

Requirements:

• Minimum 2-year experience in fashion retail luxury stores (ideally childrenswear)
• Passion for high end fashion & ideally children’s fashion
• Excellent communication and negotiation skills

Competences:

• Identification with the company
• Interpersonal communication
• Initiative, teamworking, hard working
• High attention to detail, organised.
• Self-motivated, multitasker, can prioritise.

What You Can Expect from Us:

• A company culture centred on inspiring and empowering its employees
• Great shop & office location in buzzing Elizabeth Street, Belgravia (Victoria)
• Remuneration package based on experience and skill set
• Annual Leave entitlement above statutory
• Flexible working by effective rota management
• Statutory pension scheme 
• Clothing Allowance
• Cycle to work scheme

If you feel you will be an ambassador of the brand, and will take pride in selling beautiful, high-quality products, you are super organised, have impeccable interpersonal skills, and want to develop your career in a retail business…. this could be the perfect opportunity for you!

About us:

Pepa & Co, a boutique family business, is now a globally recognised luxury children’s brand, that is rapidly growing in strength & reputation, through its timeless and quintessentially British designs, with a special focus on the use of the finest quality materials.  Founded in 2013 by Pepa Gonzalez, Pepa & Co, conceived and designed in London, manufactured in Spain in small production runs, often hand finished; Pepa & Co has earned worldwide recognition after The Duchess of Cambridge in 2016 chose the brand as her favourite to dress her children.

We’re entering an exciting stage of growth at Pepa & Co, and investing in new team members, larger offices, operational improvements.  With a strong passionate team, we will take the company to the next level.