Assistant Manager, Operations

Location
Toronto (City), Ontario (CA)
Posted
29 Jul 2021
Closes
29 Aug 2021
Level
Manager
Contract Type
Permanent
Hours
Full Time

Moose Knuckles is looking for an Assistant Manager of Operations to join our crew! You should be well versed in both service and back of house operations. Your focus will be on efficient and effective operations management, with a strong attention to detail, experience in shipping and receiving, and moving inventory with ease. You’re confident, innovative and come with experience in the industry at a large volume luxury operation. You work hard and you play harder!

Some of what you’ll do:

  • Support strategies and initiatives implemented by GM to achieve and exceed business goals & targets through EPIC management and feedback in the shifting of stock
  • You understand how to set up a BOH from scratch and make it your space. Mess it up, answer to you.
  • Operate the business like you own it. Maintain productivity and profitability of the store through effective supply ordering, product management, and loss prevention
  • Follow the rules; understand and comply with all company policy, procedures and operations
  • Ability to maintain merchandising standards and execution
  • Participate in the training, motivating, building and developing back of house associates, BOH team and back of house lead
  • Be the role model the Moose Knuckles culture with all crew members and elevate the customer experience through a strong and elevated back of house operational standard
  • Be part of creating a culture, where employees are engaged in areas of product, merchandising, operations, customer service, sales and growth
  • Manage your team through effective development, observation and coaching
  • Know the general ins and outs of HR policy and adhere to an enjoyable yet professional environment
  • Epic selling skills despite your back of house placement, and willingness to get your hands dirty with your team to get the job done in the back and on the floor
  • Honor Moose Knuckles values of diversity and inclusion in every area of the business

Some of what you’ll need:

  • 3-5 years of retail management experience in an operational management role
  • Excellent leadership skills, strong communication and teamwork
  • Dynamic, customer oriented
  • Detail oriented
  • Proven analytical skills
  • Professional attitude and behavior; versatile, proactive and the ability to work under pressure
  • Passion for the brand
  • An appreciation of fashion, product knowledge and quality
  • Understanding of how to elevate service through strong store operations
  • Creative intellect