E-Commerce Operations & Logistics Manager

Hugo Boss
London, GB
30 Jul 2021
13 Aug 2021
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

E-Commerce Operations & Logistics Manager
HUGO BOSS UK Ltd. | London | United Kingdom | Full-time

The eCommerce Operations & Logistics Manager is an integral role within the business part of, focusing on management of 3rd party service providers (3PL's), eCommerce operations and logistics while also possessing crucial knowledge of warehousing and site operations. Reporting (SLA/KPIs), maintaining, project managing and constantly improving the fulfilment operations functions are key responsibilities of the role.

What you can expect:

  • Service Provider Relationship: Manage and monitor all service provider relationships including service level agreement reporting (SLA/KPI), volume forecasting, peak planning, costs, and contractual obligations.
  • Leading scheduled review meetings with service provider
  • Transactional Maintenance: Report on our 3rd party service provider's order management processes from site to ship, ensuring all online transactions are posted timely and accurately to owned retail and reporting systems (i.e. sales audit maintenance, transactional performance monitoring & reporting)
  • Order monitoring, from error messages and error analysis to the follow-up of error correction
  • Report on all 3rd party fulfilment activities including, but not limited to, inventory reconciliation, shipping deliverability and costs, refurbishment processes, packaging standards, ultimately serve as the main point of contact to fulfilment warehouse
  • Inventory management, stock movements for faulty and exception deliveries
  • Partner with internal (eg Customer Services, Logistics, Buying & Merchandising, HQ in Germany) and external teams in fulfilment/logistics initiatives and processes, including standardization of procedures, appropriate issue routing, and cost savings measures
  • Identifying process improvements to drive efficiency and productivity
  • Project Management & Site Development: Act as project lead on all site enhancements with service providers and introduce and implement innovative onsite advancements to maintain a competitive edge in growing eCommerce channel
  • Support and collaboration in future Warehouse, eCommerce and Omnichannel projects
  • Creating reports to derive data-based recommendations for action in coordination with relevant stakeholders
  • Partner with internal and external IT resources in troubleshooting IT issues and fulfilment related customer order issues
  • Testing: Play crucial role in front and back end IT testing for regular monthly releases and site enhancements, work with various teams to troubleshoot and resolve issues
  • Supporting and collaboration with customer service team, monitoring of customer service queries, ensuring service provider is investigating and responding as per service level agreement. Point of escalation for both parties.
  • Supporting and collaboration with Buying and Merchandising team.
  • Transport carrier management: Manage and monitor service level agreement, KPI reporting and continuous improvement, peak planning, input for negotiations with carrier(s), supporting centralised logistics team and attending quarterly review meetings
  • P&L/cost centre responsibility: Budget forecasting and ensuring key budgeted costs are achieved
  • Checking of all service provider invoices (plausibility, difference handling, settlement) agreement.
  • Point of escalation for both parties.

Your profile:

  • Minimum 2 years eCommerce operations and logistics
  • Fashion retail experience
  • Service level management & KPI reporting
  • Proficient in Microsoft Office Suite: Excel, Word, and PowerPoint
  • Multiple 3rd Party Reporting Systems
  • Project management and implementation
  • Knowledge of SAP and BIS (Desirable)
  • Omni channel experience (Desirable)
  • Understand and represent the brand attributes & values
  • Excellent communication skills. With the ability to communicate with senior stakeholders both written and verbal
  • Enthusiastic, self-confident and self-motivated
  • Demonstrates an ability to lead, motivate & train
  • Pays close attention to detail, accuracy, is analytical and logical thinking
  • Willing to adapt and take on new challenges and is driven to continually improve
  • Always presents a professional image
  • Prepared to go the extra mile to achieve targets
  • Shows ambition to drive through initiatives and change to achieve company targe
  • Able to handle multiple demands and completing priorities successfully
  • Seeks opportunities to be proactive and pre-empt operational needs
  • Demonstrates respect and politeness and regularly exceeds expectations
  • Shows innovation and initiative
  • Influencing and communication skills

Your benefits:

  • Competitive salary and attractive benefits
  • Clothing and Discount Allowance
  • A supported training programme in the role and development opportunities
  • Flexible working environment

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