Senior Lead (w/m/d) Internal Communications: People & Organization

30 Jul 2021
08 Dec 2021
In the coming years Zalando plans to rapidly grow its business across Europe, taking its customer, partner, and employee experience to the next level and shaping the future of the fashion industry. This role contributes directly to those plans and as Senior Lead (w/m/d) for Internal Communications you will develop and implement communication strategies in support of key People & Organization initiatives that are of direct relevance and impact to thousands of employees and of crucial importance for the company.

You will lead engagement with senior stakeholders within Zalando's People & Organization team as a trusted communication advisor and sparring partner. You will help drive Zalando's key P&O initiatives to continue innovating our employee experience, transforming key technology platforms, and empowering and enabling our people. In collaboration with internal and external partners, you will lead the development and delivery of innovative communications that make full use of Zalando's resources and engage our audiences with clear and creative messaging.

In this role, you will join a team of Internal Communications professionals who are focused on driving Zalando's business success and engaging our people by telling the Zalando story; communicating Zalando's vision and leadership in relation to key trends such as sustainability, diversity and inclusion, innovation, and the future of work; managing crisis and change; and supporting and strengthening the culture of open and proactive communication within Zalando. The Senior Lead is a senior role which provides coaching, mentorship, and guidance to Internal Communications teammates, as well as across the Corporate Affairs department, to ensure operational excellence, risk awareness, and seize strategic opportunities.

  • Lead strategic development and execution of wide-reaching communication campaigns which drive Zalando's People & Organization initiatives. Shape the strategy, advise our senior leaders, and take end-to-end ownership of the communication of key company initiatives, ensuring a smooth process and high-quality delivery.
  • Partner with senior leaders and key stakeholders to understand business outcomes and drive consistent, high-quality communications for our people.
  • Anticipate and mitigate key risks in the P&O space through a risk-focused communications perspective.
  • Work with a variety of business teams to develop and execute communication plans which align to Zalando's values and brand identity, group strategy, and communication principles.
  • Apply your passion for storytelling and your expertise with creative yet business-appropriate high-quality writing and editing to create the narratives which shape our people's employee experience.
  • Proactively anticipate and manage risks, and use professional judgment to inform communication plans and crisis response strategies.
  • Align with Zalando Media Relations and Corporate Publishing teams to ensure coherent and engaging corporate branding.

  • At least 8-10 years of relevant professional experience in communications, with practical experience in an international, fast-growing work environment.
  • Extensive experience in the communication of Human Resources and organizational topics such as corporate culture, performance management, organizational change management initiatives, employee participation, and communication with Works Councils
  • Proven experience in planning, preparing, and implementing impactful communication campaigns. Commitment to operational excellence and motivation to innovate at every opportunity.
  • Expert writing and editing skills, and the ability to use language as a tool to express nuanced topics in clear and concise ways.
  • Dedication to the right outcomes through an openness to direct feedback and willingness to incorporate the ideas of others. Customer-focussed mindset with the ability to build and manage an internal network of stakeholders and audiences.
  • Excellent written and oral language skills in English and German.
  • Located in Berlin

  • A workplace built on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

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