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Senior Lead (w/m/d) Internal Communications: People & Organization

Employer
Zalando
Location
Berlin
Closing date
8 Dec 2021

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Function
Marketing
Level
Senior Manager

Job Details

In the coming years Zalando plans to rapidly grow its business across Europe, taking its customer, partner, and employee experience to the next level and shaping the future of the fashion industry. This role contributes directly to those plans and as Senior Lead (w/m/d) for Internal Communications you will develop and implement communication strategies in support of key People & Organization initiatives that are of direct relevance and impact to thousands of employees and of crucial importance for the company.

You will lead engagement with senior stakeholders within Zalando's People & Organization team as a trusted communication advisor and sparring partner. You will help drive Zalando's key P&O initiatives to continue innovating our employee experience, transforming key technology platforms, and empowering and enabling our people. In collaboration with internal and external partners, you will lead the development and delivery of innovative communications that make full use of Zalando's resources and engage our audiences with clear and creative messaging.

In this role, you will join a team of Internal Communications professionals who are focused on driving Zalando's business success and engaging our people by telling the Zalando story; communicating Zalando's vision and leadership in relation to key trends such as sustainability, diversity and inclusion, innovation, and the future of work; managing crisis and change; and supporting and strengthening the culture of open and proactive communication within Zalando. The Senior Lead is a senior role which provides coaching, mentorship, and guidance to Internal Communications teammates, as well as across the Corporate Affairs department, to ensure operational excellence, risk awareness, and seize strategic opportunities.

WHERE YOUR EXPERTISE IS NEEDED
  • Lead strategic development and execution of wide-reaching communication campaigns which drive Zalando's People & Organization initiatives. Shape the strategy, advise our senior leaders, and take end-to-end ownership of the communication of key company initiatives, ensuring a smooth process and high-quality delivery.
  • Partner with senior leaders and key stakeholders to understand business outcomes and drive consistent, high-quality communications for our people.
  • Anticipate and mitigate key risks in the P&O space through a risk-focused communications perspective.
  • Work with a variety of business teams to develop and execute communication plans which align to Zalando's values and brand identity, group strategy, and communication principles.
  • Apply your passion for storytelling and your expertise with creative yet business-appropriate high-quality writing and editing to create the narratives which shape our people's employee experience.
  • Proactively anticipate and manage risks, and use professional judgment to inform communication plans and crisis response strategies.
  • Align with Zalando Media Relations and Corporate Publishing teams to ensure coherent and engaging corporate branding.

WHAT WE'RE LOOKING FOR
  • At least 8-10 years of relevant professional experience in communications, with practical experience in an international, fast-growing work environment.
  • Extensive experience in the communication of Human Resources and organizational topics such as corporate culture, performance management, organizational change management initiatives, employee participation, and communication with Works Councils
  • Proven experience in planning, preparing, and implementing impactful communication campaigns. Commitment to operational excellence and motivation to innovate at every opportunity.
  • Expert writing and editing skills, and the ability to use language as a tool to express nuanced topics in clear and concise ways.
  • Dedication to the right outcomes through an openness to direct feedback and willingness to incorporate the ideas of others. Customer-focussed mindset with the ability to build and manage an internal network of stakeholders and audiences.
  • Excellent written and oral language skills in English and German.
  • Located in Berlin

BENEFITS
  • A workplace built on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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