Manager Customer Experience (m/f/d) | temporary

Hugo Boss
Stuttgart, DE
06 Aug 2021
18 Nov 2021
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Manager Customer Experience (m/f/d) | temporary
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

Global Retail Services wants to inspire market and customer trust by adding customer centric value through services, tools and experiences in partnership. We are looking for a motivated Manager Customer Experience (m/f/d) who will lead the Customer Care work package for projects which extend our services to new Online Business Partners, new eCommerce countries and ensure strong Data Protection processes in Global Retail Customer Care for the next 12 months.

What you can expect:
  • Own the Retail Customer Care part in cross functional project teams to achieve defined project scopes and strategic goals
  • Manage Project Plans, Timelines and Priorities
  • Active and self-reliant pull and push transfer of Project Management, Functional Enhancements and Operational knowledge & competencies within the team
  • Maintain networks with relevant teams and external service providers or suppliers to be aware of innovations which can influence the delivery of excellent Customer Care
  • Support change towards a service business unit that is embedded in and networking with the Global Retail organization
  • Develop a broad knowledge of Data Protection responsibilities for Retail Customer Care and support all team members to implement new tools, services and functionality within Data Protection best practice

Your profile:
  • A rounded knowledge of Retail Customer Care is essential to this role
  • Experience working in and / or managing projects which include integrated working with other departments and external contacts with Retail Customer Care topics is highly beneficial to this role
  • At least 2-4 years of Retail Customer Care experience, ideally in a premium fashion environment
  • A high level of written and spoken English for business use
  • Good cultural awareness to tailor communication appropriately to market contacts
  • Willingness to constantly improve own knowledge basis
  • Ability to ensure appropriate information flow on all hierarchy levels
  • Willingness to travel to spend time in the Hubs and in the stores with the Hub Team Leader or Retail Care specialists

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and cafĂ©, Times.

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