Skip to main content

This job has expired

Senior Program Manager (m/f/d)

Employer
Zalando
Location
Ansbach
Closing date
16 Feb 2022

View more

Function
Operations
Level
Senior Manager

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce â€" from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that, we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do â€" do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have at least 4 years of professional experience in management consulting, private equity or business development alongside with large-scale project management in Tech/B2B SAAS industry across multiple stakeholders and cross-functionally with virtual teams
  • You have proven product management and marketing experience with customer experience service capability across common tool sets, preferably in Salesforce
  • You are an energetic, curious & collaborative individual that thrives in a fast-paced environment
  • With your hands-on mentality and your strong customer focus you create self-service strategies to drive adoption and engagement to another level
  • You are a clear communicator with fluency in English, well organized and always think one step ahead


YOUR RESPONSIBILITIES
  • You support the leadership team in defining a self-service strategy, to put the Salesforce Community Cloud at the forefront of all customer service and success, marketing, along with commercial initiatives to get the most value from our tool set
  • You drive a shift in customer behaviour to increase traction of the company’s self-service opportunities
  • You are in the driver seat to create a digital platform for our brands, retailers, and partners to interact both directly and interactively and accelerate further business opportunities
  • You own your projects end to end: Identify, plan, business case, monitor, execute, and review new opportunities to improve new initiatives for our customers that are aligned to the overall strategy by identifying challenges and finding efficient and pragmatic solutions for blockers
  • You work with internal and external stakeholders to prioritise new change initiatives and transparently execute through to delivery
  • You work with the Salesforce team and 3rd parties to deliver a first-class creative output, aligned to our overall strategy and fuss-free customer experience principle
  • You are the main point of contact for everyday related queries
  • You own and improve KPIs that show traction, performance and efficiency of the strategiestr


WHAT YOU CAN EXPECT FROM US
  • Open-minded tech-culture
  • Flat hierarchies & “Come as you are” culture
  • Supervised onboarding program
  • Flexible working hours & possibility to work from home
  • Unique working culture with plenty of creative freedom
  • Variety of health services
  • Modern offices in loft-style
  • Internal and external development opportunities
  • Free parking lots & immediate vicinity to train station
  • Legendary corporate events
  • 40% Zalando & 30% Zalando Lounge discount
  • Beverages & snacks for free
    … and more!


INTERESTED?
Looking forward to receive your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert