Senior Program Manager (m/f/d)

Recruiter
Zalando
Location
Ansbach
Posted
09 Aug 2021
Closes
05 Jan 2022
Ref
3357598
Function
Operations
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce â€" from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that, we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do â€" do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have at least 4 years of professional experience in management consulting, private equity or business development alongside with large-scale project management in Tech/B2B SAAS industry across multiple stakeholders and cross-functionally with virtual teams
  • You have proven product management and marketing experience with customer experience service capability across common tool sets, preferably in Salesforce
  • You are an energetic, curious & collaborative individual that thrives in a fast-paced environment
  • With your hands-on mentality and your strong customer focus you create self-service strategies to drive adoption and engagement to another level
  • You are a clear communicator with fluency in English, well organized and always think one step ahead


YOUR RESPONSIBILITIES
  • You support the leadership team in defining a self-service strategy, to put the Salesforce Community Cloud at the forefront of all customer service and success, marketing, along with commercial initiatives to get the most value from our tool set
  • You drive a shift in customer behaviour to increase traction of the company’s self-service opportunities
  • You are in the driver seat to create a digital platform for our brands, retailers, and partners to interact both directly and interactively and accelerate further business opportunities
  • You own your projects end to end: Identify, plan, business case, monitor, execute, and review new opportunities to improve new initiatives for our customers that are aligned to the overall strategy by identifying challenges and finding efficient and pragmatic solutions for blockers
  • You work with internal and external stakeholders to prioritise new change initiatives and transparently execute through to delivery
  • You work with the Salesforce team and 3rd parties to deliver a first-class creative output, aligned to our overall strategy and fuss-free customer experience principle
  • You are the main point of contact for everyday related queries
  • You own and improve KPIs that show traction, performance and efficiency of the strategiestr


WHAT YOU CAN EXPECT FROM US
  • Open-minded tech-culture
  • Flat hierarchies & “Come as you are” culture
  • Supervised onboarding program
  • Flexible working hours & possibility to work from home
  • Unique working culture with plenty of creative freedom
  • Variety of health services
  • Modern offices in loft-style
  • Internal and external development opportunities
  • Free parking lots & immediate vicinity to train station
  • Legendary corporate events
  • 40% Zalando & 30% Zalando Lounge discount
  • Beverages & snacks for free
    … and more!


INTERESTED?
Looking forward to receive your application!

Similar jobs

More searches like this

Similar jobs