Human Resources Generalist- Contact Center (REMOTE out of Columbus area)

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

In this role you will be responsible for providing that results in an engaged workforce and a more productive business. This includes supporting a remote and multi-state team. You will be responsible for supporting people strategies, responding to day-to-day HR activities for the clients, executing talent management efforts and partnering with key Gap Inc. HR solution centers (Talent Management, Employee Relations, Recruiting, Total Rewards, etc.) to deliver results against the people strategies. This role can be remote based out of Columbus, OH.

What you'll do

• Support the HR team on people and organizational issues: demonstrating resourcefulness to achieve desired outcomes
• Actively support the HR team to advise leaders in our Contact Center on people and organization decisions and change management efforts
• Interact daily with management and employees to ensure an open line of communication is maintained to identify and address any Human Resource related issues, needs, and/or concerns as they arise.
• Enable the organization to proactively fill the talent pipeline including recruitment and interviewing of both non-exempt and exempt employees.
• Formulate business strategies with respect to maintaining a diverse workforce, low turnover, and respect among all levels within the organization.
• Assist in the planning and delivery of Human Resource related programs and initiatives designed to strengthen performance culture with highly engaged teams.
• Partner with appropriate leadership team members by providing employee coaching to resolve performance issues.
• Analyze HR metrics to identify business opportunities working with the HR team to implement solutions
• Participate in projects and assignments of diverse scope
  

Who you are

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  Demonstrated experience in a Human Resources Generalist role
  
  
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  Possess a sound knowledge of HR practices including benefits, compensation, employment law, employee/labor
  
  relations, talent management and learning and development
  
  
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  Well developed interpersonal skills, demonstrated ability to partner and build relationships
  
  
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  Good communicator; good listening skills and problem solver
  
  
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  Ability to assess situations and analyze data to make judgments and recommendation solutions
  
  
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  PC skills; Microsoft Office Suite and/or other software/database skills
  
  

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.